Senior Professional Services Consultant

Join to apply for the Senior Professional Services Consultant role at CaptivateIQ. CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high‑growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast‑growing team committed to solving some of the most complex and impactful problems in sales performance management. About the Role We are searching for a Senior Professional Services Consultant to join our Customer Experience team in Australia. Our mission is to provide expert implementation design, training, and professional services that ensure our customers maximize the value of CaptivateIQ. This role requires a unique blend of deep technical incentive compensation expertise, project management discipline, and customer‑facing consulting skills. You will be instrumental in leveraging cutting‑edge data modeling technology and setting the standard for best‑in‑class professional services across our customer base. Job Location Remote (Australia) Responsibilities Work closely with customers and other members of the Customer Experience team to deliver best‑in‑class professional services. Lead, manage, and complete implementation and other customer projects. Become an expert in using CaptivateIQ. Expand your understanding of sales commission structures and design best‑practice calculation configurations within CaptivateIQ. Understand customer plan requirements and design system configurations maximizing modeling efficiency and repeatability. Configure and test implementations based on customers’ unique needs. Step into any technical situation to support customer or consultant teams and provide best‑in‑class recommendations. Prioritize for self and others, managing expectations and practicing solid project management methodology. Scope new implementation or post‑implementation services and support negotiations. Lead customer onboarding to CX or new engagement post‑go‑live, successful handover between cross‑functional teams and the consultant teams assigned to the project. Proactively define, adopt, and follow team and company best practices and processes. Requirements 6+ years of work experience with complex sales compensation plans and modeling approaches. Top‑notch experience developing and maintaining calculations for large data sets using spreadsheets, databases, or data visualization and modeling tools. Highly organized, analytical, and detail‑oriented. Friendly and obsessively customer‑focused and service‑oriented. Ability to work independently in a fast‑paced, deadline‑oriented environment. Experience directly working with customers (external or internal). Nice to Have Experience with CaptivateIQ sales compensation software or a competitor’s software (SAP Callidus Cloud, Xactly Incent, Varicent). Experience implementing cloud software and strong project management skills. Proficiency with popular CRMs (e.g., Salesforce), ERPs (e.g., Netsuite), or subscription management systems (e.g., Zuora). Past experience in financial operations, financial planning, accounting, system implementation, sales engineering, solutions architecture, customer success, technology consulting, or business analysis. Notice to Prospective Candidates Only emails from @captivateiq.com should be trusted. We will never correspond with a candidate using a free web‑based account such as @gmail.com, @yahoo.com, @hotmail.com. We will never make an offer of employment without conducting multiple rounds of face‑to‑face interviews using secure video‑conferencing technology. We will never ask candidates to cash checks to buy equipment on behalf of CaptivateIQ. We will never ask candidates to make a payment to be considered for a position. We will never make early requests for sensitive personal information such as date of birth, passport details, credit card numbers, bank details, or social security number. We’ll only ask for more sensitive personal information in connection with background checks after an offer is made. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr