Customer Service
vor 3 Wochen
Customer Service / Scheduling Consultant - Full Time Amtec Disaster Recovery specialises in assisting homeowners and business owners recovering after disasters such as fire, mould and water damages, etc. Our role is to get homeowners and businesses back on their feet as quickly as possible. We are looking for an experienced scheduler/administrator with a positive ‘Can Do’ attitude to join our Team. We believe the right candidate will have an ability to maintain their composure under pressure, along with considerable experience in Scheduling Technicians and Customer Service. Responsibilities Provide exceptional customer service by effectively addressing inbound phone and email enquiries. Manage the entry of new job and inspection requests within SLA's. Log all communications / interactions in the company data base. Facilitate communication among stakeholders to ensure everyone is informed and aligned with the latest project developments. Skilfully schedule approximately 30 internal staff members with varying competencies and availability, considering factors such as project requirements and timelines. Coordinate the timely arrival of contractors on-site, ensuring a smooth sequence of activities for project success. Liaising with site contacts to secure bookings. Update scope of works based on scheduling calls, communicating any access information or changes to staff and trades. Adapt and rearrange schedules in response to unexpected absences or high-priority work, ensuring minimal disruptions. Coordinate accommodation arrangements for regional sites within Victoria. Efficiently handle queries and complaints via phone, email and general correspondence and elevate situations as required. Assist with administrative tasks to support the make safe team and the general office operations. Work hours Mon‑Fri 9am – 5pm. Overtime may be required during peak / storm periods. On Call Roster for Emergency Make Safe Claims – Bonus applies. Qualifications Proven experience (2 years minimum) in project scheduling or a related field, with a track record of managing complex schedules and resources. Fluent English communication skills (both verbal and written) required. Excellent interpersonal and communication skills, with the ability to provide outstanding customer service. Strong organizational skills and attention to detail, ensuring accuracy in scheduling and record‑keeping. Ability to adapt and thrive in a fast‑paced environment, making informed decisions under pressure. Proficiency in scheduling software (e.g., MS Office, project management tools) is essential. Comprehensive training and ongoing support to excel in your role. Opportunities for growth and advancement within our dynamic team. Innovative teamwork in a supportive, collaborative environment. Submit your resume today and we hope to get in touch with you shortly Note: Candidates must have the right to work in Australia #J-18808-Ljbffr
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Assistant Director Service Delivery
Vor 6 Tagen
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Assistant Director: Service Delivery
Vor 6 Tagen
City Of Stirling, Österreich Customer Service Delivery VollzeitA government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...
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City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitA government agency in New South Wales is seeking a Senior Service Designer to lead human-centred design projects aimed at enhancing customer experiences. The role includes conducting research, collaborating with stakeholders, and developing strategies to improve services. The ideal candidate should have expertise in service design tools and excellent...
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Principal Tech Services Officer
Vor 6 Tagen
City of Parramatta Council, Österreich Customer Data VollzeitDo you want your work to make a difference for NSW Working to protect the states environment and heritage. Ongoing full-time opportunity Office location: Parramatta (or other BCT office in NSW upon availability and negotiation). Hybrid working supported with minimum expectation of 60% of time in office. Salary relative to experience and ranges from $ to $...
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Customer Service Representative
vor 2 Wochen
Council of the City of Sydney, Österreich Service Today VollzeitWe’re excited to be expanding our friendly and supportive team and are looking for a Customer Service Representative to join us at our Revesby office. If you’re a customer service superstar who thrives in a dynamic, people-focused environment, we’d love to hear from you! At Service Today, we’re proud to deliver premium residential Plumbing, Electric,...
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Service Officer
vor 1 Woche
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitOverview Service Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department. Base pay and eligibility Base pay range : A$84,659.00/yr - A$92,701.00/yr TALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus superannuation and leave...
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Senior Service Designer
vor 2 Wochen
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitJoin to apply for the Senior Service Designer role at NSW Department of Customer Service Get AI-powered advice on this job and more exclusive features. NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to...
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Group Product Manager
vor 3 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitGroup Product Manager - Service NSW Digital Services Join to apply for the Group Product Manager role at NSW Department of Customer Service. Base pay range A$162,296.00/yr - A$195,248.00/yr Key details Grade: SNSW Grade 11/12 – A$162,296 to $195,248 Employment: 2 ongoing full‑time positions Location: Haymarket, Gosford or Parramatta – hybrid with 2...
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Assistant Service Officer Payroll
vor 1 Woche
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitJoin to apply for the Assistant Service Officer Payroll role at NSW Department of Customer Service Join to apply for the Assistant Service Officer Payroll role at NSW Department of Customer Service NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills...
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Senior Service Designer
Vor 6 Tagen
Council of the City of Sydney, Österreich Nsw Department Of Customer Service VollzeitA government agency in New South Wales is seeking a Senior Service Designer to lead human-centred design projects aimed at enhancing customer experiences. The role involves conducting research, collaborating with stakeholders, and developing strategies for service improvement. The ideal candidate will possess expertise in service design tools and excellent...
