ICT Desktop and Infrastructure Team Leader

vor 2 Wochen

Penrith City Council, Österreich Total Resource Solutions Vollzeit

ICT Desktop and Infrastructure Team Leader ICT Desktop and Infrastructure Team Leader | Permanent Opportunity | NSW Government Penrith Location – 5 days onsite role $130k per year + super Permanent opportunity Primary Purpose of the Role: Manage the Desktop and Infrastructure teams to ensure reliable, secure, and high‑performing ICT services across multiple sites. Provide leadership, technical expertise, and strategic direction to support business objectives and maintain service excellence. Key Accountabilities: Lead and manage the Infrastructure and Desktop teams, fostering a positive and accountable team culture Drive delivery of ICT services aligned with business goals, KPIs, and ITIL frameworks Oversee development and management of work schedules, resource planning, and performance tracking tools Provide leadership and mentoring to staff, promoting collaboration, innovation, and continuous improvement Manage stakeholder relationships across all levels of the organisation to ensure ICT alignment and service delivery excellence Contribute to system architecture, endpoint management, and technical design workshops Oversee vendor and supplier relationships to ensure quality outcomes and cost‑effective solutions Lead incident management and problem resolution processes, ensuring minimal business disruption Ensure compliance with governance, security, and IT policies across infrastructure and desktop operations Support cross‑site operations, with flexibility to travel between locations as required Essential Requirements: Proven leadership experience managing ICT support, infrastructure, and desktop teams Strong technical background across Office 365, Intune, SCCM, and Windows 11 Server (2019+) Demonstrated expertise in ITIL‑based service delivery and use of ServiceNow for task management Advanced analytical and problem‑solving skills with a track record of developing evidence‑based solutions Excellent communication skills, capable of translating technical concepts to diverse audiences Current driver’s licence and ability to travel between sites If you have relevant experience, please submit your latest CV and we will be in touch shortly #J-18808-Ljbffr

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