Customer Success Specialist
vor 2 Wochen
Overview Join to apply for the Customer Success Specialist - Real Estate role at Cotality Australia . What You Will Be Doing Manage a Regional Portfolio – Take ownership of your assigned accounts across SA, NT, and WA. Onboard New Clients – Provide tailored onboarding experiences that set customers up for success with Plezzel. Ongoing Support & Engagement – Regularly engage with clients through a mix of inbound and outbound communication (50/50 split). Retention & Solutions Focus – Understand the "why" behind client churn and work proactively to solve problems and retain business. Technical Specialist – Be the go-to expert for Plezzel; advise on strategy, best practices, and how to get the most from the platform. Grow Customer Value – Spot opportunities to expand usage, increase satisfaction, and build long-term loyalty. Job Qualifications What you will bring: Essential 2+ years’ Experience in customer engagement, call centre, sales, or hospitality environments. A growth mindset and a willingness to pick up the phone confidently. Strong communication skills, especially when handling challenging conversations. A knack for problem-solving and uncovering customer needs. Preferred Experience in real estate, PropTech, SaaS, or digital marketing. Why Join Cotality? In addition to modern offices across Australia and New Zealand, our hybrid working model provides flexible working conditions that work best for the business. 10 half days of Wellbeing leave each year and access to our Employee Assistance Program. $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more. Generous Parental leave offering, $750 AUD in Baby Bucks and a peer recognition rewards program - Bravo Free subscription to the Calm app and other mindfulness tools, online health and nutrition courses. Complimentary access to Australia’s most comprehensive property research platforms including RP Data and exclusive employee-only market updates and access to industry experts. Two community and volunteer leave days each year to support meaningful causes and our charity partners. Diversity Commitment & Equal Opportunity Cotality is committed to employing a diverse workforce and creating an inclusive work environment. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Equal Opportunity Employer Statement Cotality is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and respectful workplace across Australia and New Zealand. We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws. We are committed to providing equal employment opportunities and maintaining a drug-free workplace free from discrimination, harassment, and bullying. Please apply on our website for consideration. Privacy – Global Applicant Privacy Policy. By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING. #J-18808-Ljbffr
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Customer Success Specialist
vor 4 Wochen
City of Brisbane, Österreich GCG Health Safety & Hygiene VollzeitCustomer Success Specialist Join to apply for the Customer Success Specialist role at GCG Health Safety & Hygiene We’re looking for a Customer Success Specialist to be the key point of contact for clients using Exposi, our industry‑leading hygiene management system. You’ll be the go-to person who makes sure every client feels supported, confident and...
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Customer Success Specialist
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Customer Success Specialist
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Customer Success Specialist
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Customer Success Specialist
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Customer Success Specialist
vor 3 Wochen
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Customer Success Specialist
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