Customer Success Specialist

Overview Tektalent has partnered exclusively with one of Australia's leading software platforms, designed to increase personal safety in the workplace. Our client's solution is the most cutting-edge software + hardware solution, currently used by some of the biggest brand's and logos within the retail, government, healthcare & NFP verticals. This organization is one of the only organizations in the world that provide live stream video, audio & location to a 24/7 monitoring center, connected through an evolving AI based software platform, and used through a user intuitive hardware solution, think body worn camera's, smart devices & IoT. As a Customer Success Agent you will play a pivotal role in ensuring their clients' satisfaction and success. Your primary responsibility will be to build strong relationships, provide top-notch support, and ensure ongoing success and satisfaction. Base pay range A$70,000.00/yr - A$85,000.00/yr Role responsibilities Engage proactively with clients to understand their needs, address inquiries, and provide guidance on utilizing our software and hardware products effectively. Onboard new clients, ensuring a smooth transition and comprehensive understanding of our products and services. Configure and dispatch of devices to customers. Act as a liaison between the clients and internal teams to address and resolve any issues, escalating when necessary to ensure timely solutions. Monitor client accounts and proactively identify opportunities for upselling or cross-selling additional products or services that align with their needs. Collaborate closely with the sales and product development teams to communicate client feedback, contributing to the enhancement of our offerings. Conduct regular check-ins with clients to assess their satisfaction levels, gather feedback, and offer solutions or improvements. Managing of inventory including incoming and outgoing orders. Role requirements 3+ years experience in a customer-facing role / sales role such as Customer success, account management, sales rep or technical support. 1+ years experience in account management OR customer success in the technology industry (SAAS / Software as a service) or any type of technology solution. Keen interest in the software & technology industry, and willingness to learn. Strong organizational skills and attention to detail. Confident communicator with a professional but approachable style. Proactive, reliable and eager to take initiative. Adaptability and willingness to thrive in a fast-moving, growing company. Eagerness to learn, grow and take on new challenges. Kickstart your career: This role is a great first step into the software (SAAS) world, especially if you’re passionate about customer success and working for an Australian bleeding edge tech scale‑up. Fast track your career progression within this growing SAAS organisation. Manage and look after a tight portfolio of the business's top accounts, a blend of global & blue chip brands at a national level. Manage top tier accounts as a customer success agent such as: McDonalds, Coles, Officeworks, Red cross, the list goes on. Laptop, Phone, Digital Credit card and Business uber account provided. All business covered. Some travel interstate and within Melbourne to see client’s face to face. Join a growing team for a bleeding edge Australian tech business with a global presence. Work for a fast growing & highly reputable software organization that is offering a solution to increase safety in the workplace, through modern & cutting edge technology solutions. Hybrid role with WFH flexibility after on-boarding is completed. Newly created role for a well established technology brand that is going through a high growth phase. Have the opportunity to partner and work with some of the biggest brands in the retail, corporate, healthcare and Not for profit verticals. Clear and defined pathway of growth for this role, into a more senior sales role or technical role in the engineering team. Young, dynamic & bustling work culture. Seniority level Entry level Employment type Full-time Job function Customer Service, Sales, and Information Technology Industries Software Development, IT System Custom Software Development, and IT Services and IT Consulting If you are an experienced Customer Success Professional , please apply and we will review your application as soon as we can. Tektalent looks forward to hearing from you. #J-18808-Ljbffr