IT Operations Manager, 2924
vor 2 Wochen
Hannover Re – more than 4,000 employees at locations all over the world. As a reinsurer, we protect customers in the event of claim create innovative, customised solutions that keep pace with changing risk environments. Our life and health subsidiary in Sydney plays a major part in the success of Hannover Re globally. About The Role We are seeking an IT Operations Manager to join our team. The role reports directly to our Head of IT and is responsible for leading and supporting the IT Operations division, ensuring that IT services align with business needs and strategic goals. Duties and Responsibilities Lead and coach a high‑performing team, building strong structures and values and driving results through empathy and collaboration. Build and maintain relationships with senior stakeholders to understand needs and align IT strategies with business objectives. Contribute to IT roadmaps and architectural frameworks, ensuring compliance with group standards and regulatory requirements. Gather and document business requirements, translate them into technical specifications, and oversee successful solution delivery. Manage software evaluation, vendor selection, and governance of processes for key platforms. Lead IT projects end‑to‑end, managing timelines, budgets, risks, and organisational change for new systems and processes. Drive continuous improvement initiatives, including safe adoption of emerging technologies such as AI. Ensure effective IT service delivery, performance monitoring, and SLA compliance. Manage internal and external service providers, supporting due diligence and standardised processes. Support audits, control testing, and adherence to governance principles and regulatory requirements. Contribute to Business Continuity planning and IT recovery strategies aligned with organisational objectives. Provide clear reporting to stakeholders and support executive submissions. Deliver training, user support, and local leadership for the IT Service Desk team. About You Computer Science or Information Technology degree. Demonstrated IT Service Management skills. Vendor management, contract negotiation and execution experience, alongside managing IT budgets. Excellent analysis, problem‑solving, organisation, and prioritisation skills. Knowledge of Cloud and Microsoft technologies. Knowledge of Artificial Intelligence concepts and Information Security protocols. Strategic thinking capabilities. Clear and effective communication, both written and spoken. People, leadership and relationship management skills. Ability to liaise with Board and senior level. Project management skills. Ability to work with minimal supervision and as part of a team. Personal Qualities Strategic Resourceful Highly self‑motivated Professional Versatile Diplomatic Requirements for Applicants All applicants must have unlimited rights to work in Australia, i.e., be an Australian citizen or hold permanent residency. What Do We Offer You A culture of respect and open communication. International working environment with short decision channels. Hybrid working arrangements, onboarding support, EAP, and modern personal development and wellness offerings. Opportunities to drive innovation and take ownership of projects. Clear career progression and support for professional growth. Hannover Re Australia welcomes applicants who share our values of Responsibility, Drive, and We‑Spirit. If you are looking for an organisation that values its people and offers meaningful work, we want to hear from you. Apply now – no agencies please. #J-18808-Ljbffr
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