Client Service Administrator

Are you looking to join a firm that’s progressive, innovative and holds both its team members and clients at the centre of its culture? Start your future with AFS today Who we are We’re a modern Chartered Accounting firm located in the heart of Bendigo, Djaara Country, with a team of over 100 professionals. We’ve been providing services to Bendigo and surrounds for nearly 80 years and are a proud pillar of the Bendigo community. Our culture We believe every single team member is a leader and contributes to the success of our firm and our clients. We invest in organisational development, leadership skills and career planning, recognition and coaching to constantly enhance the experiences for our team. A core part of our identity is our commitment to our local regional community. Each year we support Bendigo organisations, charities and not-for-profits through direct or in‑kind sponsorship and involvement. Furthermore, we’re committed to developing our environmental, social and governance sustainability to ensure our business practices have a measured and positive impact. Our culture is something we value, nurture and routinely seek team feedback on, so that we can continue to foster a meaningful work environment for everyone. The team We deliver comprehensive administrative support to our Governance, Risk & Controls Advisory team, ensuring timely completion of tasks and a seamless, client‑focussed service experience. The role As a Client Service Administrator, you will: Collaborate with the team to ensure client deliverables are completed to a high quality. Support the team with managing and prioritising workflows. Schedule meetings, appointments and trainings. Generate draft documents using the firm’s software and document management systems. Make travel arrangements and organise travel expense reimbursements. Review and format reports for presentation to clients. Assist the wider team with various administrative tasks. Exhibit strong professional communication skills in all interactions. Be a point of contact and provide professional assistance to our clients. About you The successful candidate will be: Able to prioritise work duties and meet deadlines whilst maintaining a high level of attention to detail. Proactive and motivated to learn, owning their work and contributing to the team. Committed to quality customer service. Able to work in a fast‑paced environment. Proficient in Microsoft Office suite. Able to effectively communicate with internal and external stakeholders at all levels, both verbally and written. Familiar with document control duties/tasks (preferred but not essential). AFS will offer you: The ability to benefit from our formal and informal Flexibility at AFS policy, allowing work‑life balance. The opportunity to work in a fast paced and challenging team environment, with constant learning and opportunity. The ability to bring your true self to work with our genuine commitment to diversity and inclusion, along with our policies like “dress for your day”. A hybrid working environment, with the ability to work from home or from our modern offices depending what your day entails after your initial training period. Professional and career development, through the attendance of networking events, participating in leadership training, and receiving ongoing development, support and guidance. A fun culture with regular social club events, leadership and team building programs. Wellbeing initiatives, including our Employee Assistance Program, a supportive and fun working environment and a volunteer friendly workplace. At AFS we recognise that we’re strengthened by diversity and we’re committed to creating an inclusive culture. We welcome applications from Aboriginal and Torres Strait Islander people, people of diverse cultural backgrounds, those who identify as LGBTQIA+ and workers of all ages. Our commitment to the Bendigo Community is a top priority for us. While this position offers the convenience of hybrid work, it's essential to note that it is based in Bendigo. For further information about us, please visit our website or email ***********@afsbendigo.com.au. To explore this opportunity, click "Apply Now" to submit a CV and cover letter for the role and take your first step towards a fulfilling career journey with AFS. Whilst the role is full‑time, candidates seeking part‑time may be considered - please state your availability in your cover letter. Applicants for this position, must have the right to work and live in Australia. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr