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vor 2 Wochen


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Overview The Complex Claims Consultant role will sit within TAL’s Cbus portfolio team, responsible for managing a portfolio of high-value, underwritten TPD claims. You will apply your strong technical expertise and knowledge of the Insurance Contracts Act to navigate complex arrangements and deliver quality outcomes for members. In This Role You Will Independently manage a portfolio (35-45) of complex, underwritten, and high-value TPD claims with accuracy, efficiency, resilience and empathy. Apply strong knowledge of the Insurance Contracts Act and navigate additional cover complexities. Collaborate with technical experts and business partners to support sound, high-quality decision-making. Contribute to embedding best practice and shaping the success of a newly established specialist team. Engage confidently with claimants, legal, trustees, and internal stakeholders, ensuring a professional and empathetic approach to complex cases. Qualifications Extensive life insurance claims management experience across either Group or Retail (Retail, desirable). Strong technical expertise across complex TPD claims. Strong understanding of insurance legislation and frameworks (e.g., Insurance Contracts Act). Background in law or allied health (e.g., OT) is highly regarded. Strong analytical skills, resilience, and confidence managing complex and sensitive claims. Solid understanding of injuries, illnesses and treatment. Additional Information TAL is committed to inclusion and supporting career growth of our diverse workforce. We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you. As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. #J-18808-Ljbffr


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