Customer Service Representative
Vor 5 Tagen
Customer Service Representative (Fixed term 12 Months) page is loaded## Customer Service Representative (Fixed term 12 Months)locations: Sydney, NSW, Australiatime type: Full timeposted on: Posted Todayjob requisition id: JR\_ **Role Overview**The primary role of a **Customer Service Representative** in the **Customer Care Team** is to deliver exceptional customer service and support across multiple communication channels—phone, email and chat. This role is pivotal in ensuring customer satisfaction and operational efficiency by addressing enquiries related to **ResMed products**, services, warranties, order processing, and general complaints.Representatives also play a key role in providing first-line customer support, technical assistance, and escalating issues to relevant teams for timely resolution.**Key Responsibilities*** Respond to customer enquiries in a timely, accurate, and professional manner across multiple communication channels (e.g., phone, email, chat), ensuring high levels of customer satisfaction and adherence to service level agreements* Process orders for medical supplies and equipment accurately and efficiently.* Create and maintain customer account records.* Track deadlines and manage tasks using web-based tools.* Collaborate with cross-functional teams to meet service and sales goals.* Build and maintain positive customer relationships that impact service and product revenue.* Document all customer interactions and technical issues in ticketing systems, including resolutions and follow-ups.* Provide performance metrics and insights to management as required.**Support Scope**Customer Service Representatives may work in:* **Administrative or clerical support** across multiple communication channels.* **Specialised technical support** tasks related to product knowledge or technical assistance.* **Operational support** involving semi-skilled tasks such as data entry or logistics coordination.**Qualifications & Experience****Required:*** Minimum of **1 year of related experience** in customer service or support.* Familiarity with standard procedures and routines to manage daily tasks.* Ability to follow established processes with limited need for supervision.* Excited by the opportunity to support Customers and Patients, in a business that makes a real impact.* Ability to work autonomously and problem solve**Preferred:*** Vocational training or equivalent experience in healthcare, customer service, or technical support.* Strong communication and problem-solving skills.* Experience using CRM or ticketing systems.Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now We commit to respond to every applicant.#J-18808-Ljbffr
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Customer Service Representative
vor 2 Wochen
Council of the City of Sydney, Österreich Service Today VollzeitWe’re excited to be expanding our friendly and supportive team and are looking for a Customer Service Representative to join us at our Revesby office. If you’re a customer service superstar who thrives in a dynamic, people-focused environment, we’d love to hear from you! At Service Today, we’re proud to deliver premium residential Plumbing, Electric,...
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Customer Service Representative
Vor 7 Tagen
Sydney, Österreich ZOLL Medical Corporation VollzeitOverview Join to apply for the Customer Service Representative role at ZOLL Medical Corporation . At ZOLL, we’re passionate about improving patient outcomes and helping save lives. Our Acute Care Technology division develops and delivers lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our...
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Customer Service Representative
vor 1 Woche
Sydney, Österreich PERSOL APAC VollzeitThis range is provided by PERSOL APAC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$36.00/hr - A$37.00/hr Customer Service Representative – Aviation Call Centre (Full-Time Casual) Mascot, Sydney | Full-time, Monday to Friday | Contract: Now through December 2025, with potential...
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Customer Service Representative
vor 1 Woche
Sydney, Österreich Percepta LLC VollzeitWelcome! Please sign in or register with us. | My Account Options Job Description - Customer Service Representative (046UC) Customer Service Representative AU-NSW-Sydney Do you have excellent customer service skills? Do you want to join a luxury brand? Join our team as aCustomer Service Representative and immerse yourself in a role where every interaction is...
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Customer Service Representative
vor 21 Stunden
Council of the City of Sydney, Österreich Persol Apac VollzeitCustomer Service Representative – Aviation Call Centre (Full‑Time Casual) Location: Mascot, Sydney | Full-time, Monday to Friday | Contract: Now through December (potential extensions) Hourly rate: $36 - $37 per hour plus super. Are you passionate about delivering exceptional customer service and looking to be part of the fast‑paced aviation industry?...
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Customer Service Representative
vor 1 Woche
Sydney, Österreich Scape Australia VollzeitJoin to apply for the Customer Service Representative - EOI role at Scape Australia Join to apply for the Customer Service Representative - EOI role at Scape Australia THE IDEAL CANDIDATEAre you a passionate Customer Service Representative looking to join a team of legends in Sydney? If you love a role filled with variety, where each day brings new...
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Customer Service Representative
Vor 3 Tagen
Council of the City of Sydney, Österreich Quality Centre Food Services Pty Ltd VollzeitAbout Us Quality Centre Food Services, based in Auburn NSW, has been importing premium Italian foods and specialty products into the Australian market since 1994. Over the years, we have earned a strong reputation asSydney’s Premier Food Distributor , known for our high-quality product range and exceptional customer service. We are now looking for...
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Customer Service Representative
Vor 7 Tagen
Council of the City of Sydney, Österreich Engineering Networks Pty Ltd VollzeitJob Reference Industry Customer Service - Call Centre Job Type Permanent / Full Time Salary Negotiable Location Sydney Customer Service Representative Salary : $68,000 - $72,000 + Super Work Type : Full Time Location : Seven Hills, NSW Industry : Electrical / Manufacturing / Distribution Join a well-established national business that values precision,...
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Customer Service Representative
vor 1 Woche
Sydney, Österreich TeleTech Holdings, Inc. VollzeitDo you have excellent customer service skills? Do you want to join a luxury brand? Join our team as aCustomer Service Representative and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs! What We Offer: Vibrant Culture: Experience our values in action every day, fostering a...
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Customer Service Representative
Vor 3 Tagen
Council of the City of Sydney, Österreich Percepta LLC VollzeitCustomer Service Representative (048ZV) Location: AU-NSW-Sydney Do you have excellent customer service skills? Do you want to join a luxury brand? Join our team as aCustomer Service Representative and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs! What We Offer Vibrant Culture:...
