Business Services Lead

Vor 3 Tagen

Ballarat, Österreich Victorian Government Vollzeit

About the Role

The Business Services Lead manages the centralised Business Services team within the Barwon South West Grampians division of Transport Services, part of the Department of Transport and Planning. This team supports the region through various responsibilities, including fleet management, coordination of correspondence, briefings, and parliamentary matters, managing Notices of Incident Claims, Freedom of Information requests, legal requests, facilities and asset management, general administrative support, business improvement, and occupational health, safety, and wellbeing.

The Business Services Lead must demonstrate strong leadership, excellent stakeholder engagement, and independent judgement to address issues promptly. Ideally, the candidate will hold qualifications in Business, Safety, Business Improvement, or General Management.

To access the Position Description, please click here’.

Position Outcomes / Accountabilities

  • Strategically support Regional Services Manager, the region and the division to provide high level administrative services.
  • Business Support – Effectively led the business support team to deliver best practice services to the satisfaction of internal stakeholders / recipients of the service as evidenced by positive feedback.
  • Business Improvement – Effectively led the business improvement function to deliver best practice process improvement and efficiency improvements across the division.
  • Safety Culture - Safety has been embedded in all facets of the work that is undertaken in the region.

Key Selection Criteria - Summary

The ideal candidate excels in systems thinking, breaking down complex topics to gain insights and inform actions, contributing to business objectives and evidence-based strategies. They demonstrate critical thinking by analysing data and stakeholder needs to recommend relevant actions.

With strong business and commercial acumen, they understand corporate services principles and commercial value. Effective communication skills ensure key messages are clearly conveyed. Skilled in managing people, they build a positive organizational culture aligned with public sector values, promoting wellbeing and motivation. They oversee safety management systems to improve health, safety, and wellbeing. Additionally, they display resilience, promote inclusion, and foster collaboration both internally and externally.

Qualifications and Experience

Desirable

  • Emergency management or safety experience
  • General management experience
  • Experience working in Government related agencies

What we offer

  • Meaningful work making Victorian communities more accessible and liveable
  • Professional growth and development opportunities across the department and the wider Victorian Public Services
  • A hybrid working model focused on collaboration and teamwork
  • Optimal work-life balance initiatives including flexible working arrangements
  • Opportunity to work across multiple urban and suburban hubs
  • We prioritise the development of a safe and inclusive culture

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At

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