Operations Manager

vor 3 Wochen

Canberra, Österreich Crowne Plaza Hotels & Resorts Vollzeit

Crowne Plaza Hotels & Resorts – Canberra ACT Do you enjoy creating memorable experiences and enjoy working in a fast‑paced setting? Join us at Crowne Plaza Canberra as our exceptional Operations Manager to keep things running smoothly, bring out the best in people, maintain exceptional standards, maximise financial returns and ensure the guest experience is simply exceptional. You will be responsible for the effective running of the Hotel Operations team across Front Office and Food & Beverage Operations, as well as managing the hotel housekeeping contractors. A little taste of your day-to-day Leading the Operations teams, championing positive guest metrics and feedback. Establishing and implementing service recovery guidelines to ensure complete guest satisfaction, responding to guest complaints or concerns promptly and professionally. Actively driving recruitment, succession planning and onboarding across hotel operations in conjunction with department leads. Maintaining a climate that attracts, retains, and motivates top‑quality talents. Developing, implementing and monitoring financial and operating plans to safeguard guest satisfaction and promote profitability. What we need from you Management experience in Hotels across Rooms and Food & Beverage. Comprehension of Hotel systems and revenue management principles. Excellent project‑management abilities and experience working independently on projects as well as collaborating across functions and departments. Great communication skills (written and verbal), passion for delivering results and developing people and self. Ability to manage complex relationships with demonstrated skill in interacting with guests, staff and third parties that reflects highly on the Hotel, the brand and IHG. Valid certifications including Responsible Service of Alcohol and First Aid. Flexibility – early, late, weekend, night and holiday shifts are all part of the job. What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever‑growing global family. #J-18808-Ljbffr

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