Operations Manager

Job Title Operations Manager Location Canberra Australian Capital Territory 2601 Australia Role Type Full-time / Hybrid (On and Off Site) Experience Level Senior Leadership Closing Date 10 October 2025 5pm Background Capability Support is a provider of services to people living in the community. Capability was founded on the premise that we can do better for Children Youth Families and people living with Disability by providing flexible personalised high quality and professional supports. We foster a culture of safety by delivering on our strategic pillars and plans. Job Summary We are seeking an experienced and dynamic Operations Manager to join our senior leadership team. This pivotal role will lead and manage Support Services across the organisation ensuring compliance with legislation standards and organisational policies. You will provide strategic and operational leadership to Service Managers and staff champion therapeutic and trauma-informed care principles and drive operational excellence. Reporting directly to the Managing Director you will work closely with the Quality Risk and Compliance Team Practice Lead and other key stakeholders to ensure positive outcomes for the people we support. Responsibilities Lead and manage service delivery across multiple programs ensuring compliance and best practice. Provide strategic and operational leadership to Service Managers and frontline teams. Champion trauma-informed and therapeutic care principles across all services. Oversee recruitment onboarding supervision and professional development of management staff. Manage budgets and quotations in collaboration with senior leadership. Lead incident management investigations and organisational response to critical events. Drive cultural safety initiatives in partnership with the Aboriginal Practitioner. Contribute to organisational strategy business planning and service development. Ensure contract compliance and reporting obligations under funding arrangements. Provide after-hours support as required. What we’re looking for To be successful in the Operations Manager role at Capability you’ll need to have: Demonstrated experience in leading and managing service delivery within disability OOHC community or human services sectors. Strong knowledge of relevant legislation standards and compliance frameworks (e.g. CYP Act). Proven ability to lead and develop high-performing teams. Excellent communication problem-solving and decision-making skills. Strong financial and business acumen with professionalism front of mind. Current WWVP registration (or ability to obtain) CYF clearance Police Check and drivers licence. Highly Desirable Tertiary qualifications in management social work or related fields. Experience in corporate and individual risk management. Experience developing and managing complex budgets and contracts Awareness of trauma-informed care evidence-based therapeutic practice and person-centred practice. Qualifications Bachelors degree or higher qualification in a related field (desired) Minimum of 5 years of experience in a similar role (desired) Proven experience in managing Staff members Knowledge of relevant legislation and regulations related to Capability Support including but not limited to development of appropriate resources and frameworks for teams. Working for Capability Capability is dedicated to its workforce and doing better for the people working for and supported by Capability. As our Operations Manager you’ll receive: Rewarding Career and Development opportunities to match your current growth strategies The autonomy and empowerment to build the Support frameworks at Capability. Extremely supportive Board of Directors Advisory Boards and Governance Structures. An organisation supportive of true work-life balance. Flexible working arrangements competitive salary and access to a bonus scheme. Applying for the Role We are keen to hear from addition to your Resume please provide the below selection criteria in two pages or less. Your experience in managing teams effectively. Your experience in establishing contributing to or working under therapeutic frameworks. Your efforts you have taken to improve your senior leadership skills. Your experience in working in NDIS or OOHC Statutory Care Frameworks. (If relevant) For any questions relating to the application process please contact: Mark Marlor (02) Required Experience Manager Key Skills Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management Employment Type Full-Time Experience years Vacancy 1 Monthly Salary - #J-18808-Ljbffr