Manager, Integration Services

Overview Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. ABOUT GLOBAL PAYMENTS Through local expertise and global scale, we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants. We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity. Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity. Eway and Ezidebit are pioneers in the Australia-New Zealand payments industry, dedicated to simplifying the payment process for businesses. Eway provides a secure and straightforward solution for online payments, while Ezidebit caters to growing businesses by offering a wide range of payment options, including recurring direct debit, phone, online, EFTPOS, and more. ABOUT THE ROLE Reporting to the Head of Operations - Oceania, the Manager, Integrations Services will lead a high-performing team responsible for the end to end integration experience for software partners and enterprise clients. This role will oversee the strategy, delivery and ongoing success of integrated payment solutions for our ISVs and enterprise clients. This is a strategic and client-facing leadership role - you’ll collaborate with ISVs to embed our payment capabilities into their products, helping them to expand their value proposition and accelerate growth. You will also play a leading role to improve integration processes, mature the function and deliver a significant improvement in the customer experience. SALARY The salary range for this role is $145,000 – 152,000 base + superannuation Role and Responsibilities Develop and maintain a comprehensive understanding of the API suite and related payment platforms; Develop close and effective working relationships with sales, product, operations, and engineering teams; Assist with the boarding of software partners and their education on our API, integration methods and platforms; Support the presentation, negotiation, and workshops with potential partners and clients to understand and elicit business and technical requirements. Then use this understanding and knowledge of the APIs and payment platform to collaborate on a recommended PCI compliant and customer-centric integration approach; Document and certify each integration design, and recertification as required; Assist with the design, development, release, promotion and management of API enhancements and upgrades; Assist clients and partners with integration support issues. Provide a high level of technical support to software partners, software developers and integrated clients to resolve integration problems and issues; Work with the Partner and Relationship Management teams to ensure the ongoing value derived from all integrations; Maintain integration documentation and educate internal stakeholders on key integrations; Lead client software migrations across different software platforms to ensure a seamless client experience; Contribute to the ongoing development of the API product suite and assist with user acceptance testing of API releases and software deployments; Improve Integration Services processes, tooling and automation; Support the creation of sandbox accounts for clients and partners and monitor sandbox utility and integrity as a testing environment; Monitor industry trends, web technologies, and standards to recommend and drive API/product improvements; Lead and manage Integrations Services team members and help grow the team to support business growth; Other duties as reasonably requested. ABOUT YOU Essential Skills and Experience: 7+ years experience in a software development environment focusing on delivering product or change against a customer lifecycle; Experience in business or system analysis within enterprise software, software as a service or web services; Experience with business and technical requirements analysis, business process modeling/mapping; Outstanding communication skills: written, verbal, presentation and negotiating with the ability to build rapport and relationships at all levels; Experience with database platforms including SQL Server and Oracle; Excellent analytical skills and problem solving skills, with strong attention to detail; and Ability to acquire a broad understanding of integration architectures and APIs. Demonstrable management experience including the ability to get the best out of staff and addressing people or performance issues in a timely and effective manner; Excellent teamwork skills and ability to work effectively with people at all levels of the organisation; Excellent analytical, reasoning and problem solving skills with very high attention to detail; and Passion for delivering great experiences both internally and externally. Desirable Skills and Experience: Sales engineering or technical experience in software development Knowledge and experience with payments industry Exposure to high volume transaction environments Knowledge or experience with PCI DSS and data/cyber security Ready to Apply? If this role sounds right for you, we invite you to apply by clicking the Apply button. Please note you will be redirected to a Global Payments career page to submit your application. All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits. We respectfully ask that no recruiters contact us with regards to this role. #LI-HYBRID Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact #J-18808-Ljbffr