Manager, Integration Services

5 days ago Be among the first 25 applicants ABOUT GLOBAL PAYMENTS Through local expertise and global scale, Global Payments delivers market‑leading technology solutions through five regional sub‑brands—Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants. We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity . Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi‑year Oceania program focused on the core pillars of Reconciliation and Gender Equity . ABOUT THE ROLE Reporting to the Head of Operations – Oceania, the Manager, Integration Services will lead a high‑performing team responsible for the end‑to‑end integration experience for software partners and enterprise clients. This strategic, client‑facing leadership role will collaborate with ISVs to embed our payment capabilities into their products, drive growth and improve integration processes. SALARY $145,000 – $152,000 base + superannuation ROLE AND RESPONSIBILITIES Develop and maintain a comprehensive understanding of the API suite and related payment platforms Develop close and effective working relationships with sales, product, operations and engineering teams Assist with onboarding of software partners and educate them on our API, integration methods and platforms Support presentation, negotiation and workshoping with potential partners to elicit business and technical requirements and recommend PCI‑compliant, customer‑centric integration approaches Document and certify each integration design, and recertify as required Assist with the design, development, release, promotion and management of API enhancements and upgrades Provide high‑level technical support to software partners, developers and integrated clients to resolve integration problems and issues Work with the Partner and Relationship Management teams to ensure the ongoing value derived from all integrations Maintain integration documentation and educate internal stakeholders on key integrations Lead client software migrations across different software platforms to ensure a seamless client experience Contribute to the ongoing development of the API product suite and assist with user acceptance testing of API releases and software deployments Improve Integration Services processes, tooling and automation Support the creation of sandbox accounts for clients and partners and monitor sandbox utility and integrity as a testing environment Monitor industry trends, web technologies and standards to recommend and drive API/product improvements Lead and manage Integration Services team members and help grow the team to support business growth Other duties as reasonably requested ABOUT YOU 7+ years experience in a software development environment focusing on delivering product or change against a customer lifecycle Experience in business or system analysis within enterprise software, SaaS or web services Experience with business and technical requirements analysis and business process modelling/mapping Outstanding communication skills: written, verbal, presentation and negotiation with the ability to build rapport and relationships at all levels Experience with database platforms including SQL Server and Oracle Excellent analytical and problem–solving skills with strong attention to detail Broad understanding of integration architectures and APIs Demonstrable management experience, including the ability to get the best out of staff and address people or performance issues in a timely and effective manner Excellent teamwork skills and ability to work effectively with people at all levels of the organisation Passion for delivering great experiences both internally and externally DESIRABLE SKILLS AND EXPERIENCE Sales engineering or technical experience in software development Knowledge and experience in the payments industry Exposure to high‑volume transaction environments Knowledge or experience with PCI DSS and data/cyber security READY TO APPLY? If this role sounds right for you, we invite you to apply by clicking the Apply button. You will be redirected to a Global Payments career page to submit your application. All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits. #J-18808-Ljbffr