Customer Process Improvement Analyst
vor 1 Monat
Drive strategic planning, execution, and operational enhancement to exceed customer expectations through data-informed decision-making.Promote innovation, problem-solving, and outstanding service through the analysis of key performance indicators and customer feedback to drive continuous improvement.Lead initiatives for process and product improvement across Insurance, Partner Services, and Insurance Technical Solutions, ensuring strategic alignment and effective integration of new products and services.Drive the launch of new programs and products, ensuring they meet local specific requirements while aligning with our overarching strategy and vision.Conduct in-depth operational reviews, identifying challenges and opportunities for improvement to enhance overall performance and impact.Manage communication and strategic alignment with partners, vendors, and underwriters, showcasing our operational capabilities and service design.Collaborate with the Customer Platform and Service Design team, developing and implementing solutions to optimize the end-to-end customer and claims journey, ensuring a seamless and satisfying experience.Provide strategic insights based on a deep understanding of our operations, driving our products and services' continuous improvement and evolution.What you will bring;
5 or more years of experience with process optimization, UX, design, and operations management in Tech, Supply Chain, or Manufacturing industryProficiency in utilizing data and analytics to drive strategic decisions, improve customer outcomes, and identify areas for optimizationExperience leading the entire project lifecycle from end to end in an agile environmentProven ability to manage and develop relationships with key external and internal stakeholdersExperience with lean development, human-centered design and can put yourself in the customer's shoes, ensuring that customer experiences are friendly and digestible.Be technically minded. One of the main systems used in this role is a low-code platform that was developed in-house, so familiarity with systems architecture is keyUniversity degree in engineering or similar backgroundCover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?• Flexible Work Environment - we are outcome focussed and understand that for our people to perform at their best flexibility is critical.• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.• Social Initiatives - pictures speak a thousand wordsSound interesting? If you think you have the best composition of the above,send us your resume and let's chat* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
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