Enablement Manager

We’re looking for a dynamic Enablement Manager to lead the operational heartbeat of our Claims department. You’ll empower your team to deliver excellence, streamline processes, and enhance the experience for our members and providers. This is a hands‑on leadership role where you’ll coach, influence, and collaborate across multiple teams — driving meaningful change and ensuring our operations are efficient, compliant, and member‑focused. If you love solving problems, improving systems, and helping people be their best, this could be the perfect next step in your career. What we have to offer? We at Teachers Health have a lot to offer, Attractive leave benefits Hybrid working model (flex your work/life balance) Subsidised private health insurance Discounts on our products and services Generous employee wellbeing program Easily accessible by public transport Who are we? Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not‑for‑profit health fund, we exist for our members covering the lives of over 400,000 teachers, education staff & their families. What will you do? / How will you help? As our Enablement Manager, you’ll: Lead and support continuous improvement and operational enablement initiatives within the Claims team Oversee quality assurance and compliance programs to ensure claims meet policy, service, and regulatory standards Partner with teams across Analytics, Digital, and Risk to identify and implement process enhancements and system improvements Provide frontline support and guidance to Claims Assessing teams, helping resolve escalations and streamline workflows Coach, train, and develop team members to build capability and foster a culture of performance and accountability Leverage data insights and member feedback to identify performance gaps and improvement opportunities Represent the Claims Enablement function in key projects, forums, and governance groups What do you need? / What are we looking for? We’re looking for someone who can bring: 5–8 years’ experience in enablement, continuous improvement, or project leadership roles Proven experience leading teams and driving operational improvement initiatives Strong knowledge of process design, change management, and quality management Excellent stakeholder management and communication skills — confident working across teams and levels Tertiary qualifications in a relevant field Experience in health insurance, medical terminology, or systems such as HAMBS or Civica (highly regarded) You must be an Australian Citizen or Permanent Resident You’ll thrive in this role if you’re: A people‑first leader who enjoys developing and motivating others Curious, proactive, and passionate about solving problems Confident leading change and bringing people on the journey Someone who takes initiative and makes things happen How do I apply? Click APPLY NOW to submit your updated CV, along with an optional cover letter or a 60‑second introduction video sharing why you’d be a great fit for the role. Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with #J-18808-Ljbffr