Business Manager

About the role As the Business Manager, you will oversee the financial, administrative, and compliance functions that support the effective delivery of Support At Home (SAH) and Commonwealth Home Support Programme (CHSP) services. You will ensure accurate management of client funding, adherence to legislative and organisational requirements, timely financial reporting, and provide oversight, guidance, and analysis to support decision‑making and sustainable business performance. What can Southern Cross Care Queensland offer you? 12‑month full‑time contract Competitive remuneration + benefit of generous Not‑for‑Profit salary sacrifice options Great staff culture within a supportive organisation Ongoing individualized training and mentoring programs Employee Assistance Program for employees and their families Purpose‑driven organisation making a real difference Hybrid work environment with base locations of Ashmore, Caloundra, Upper Mount Gravatt or Raceview Responsibilities Client Funding and Compliance Management of client admissions and discharges in PRODA, ensuring compliance with Department requirements. Overseeing DEX claiming processes for CHSP services. Preparation of billing information. Management, analysis and reporting of funding. Monitoring the progress and reporting on the financial impacts of hardship applications. Interpreting and implementing changes to aged care legislation and funding guidelines, ensuring operational compliance. Financial Management and Controls Approving invoices and credit card transactions in Basware in accordance with delegated authority. Provide commentary on financial reports to support financial oversight. Supporting the Finance team with reporting and analysis. Management and reconciliation of the Cab Charge account, ensuring correct allocation and reporting. Reporting and Business Performance Preparation and presentation of monthly reports on client numbers, movements, and CHSP outputs. Monitoring business performance indicators, identifying trends and areas for improvement. Providing input into financial forecasting, budgeting, and strategic planning processes. Supporting internal and external audit processes and implementing recommendations as required. What will you bring to the role? Tertiary qualifications in Business, Accounting, Finance, or a related field (Desirable) Knowledge of current aged care reforms, Support at Home Program and implications for service delivery Demonstrated experience in financial and business management within aged care, health, or community services. In‑depth understanding of CHSP and SAH funding models, compliance, and reporting requirements. High level of proficiency in systems such as PRODA, DEX, Basware (or similar), and related business systems. Strong analytical and problem‑solving skills with the ability to interpret financial data and trends. Excellent communication and stakeholder management skills. Proven ability to manage competing priorities and meet deadlines with accuracy and attention to detail. Demonstrated leadership, integrity, and commitment to continuous improvement. About Southern Cross Care Queensland Southern Cross Care Queensland (SCCQ) is a Catholic not‑for‑profit organisation established over 40 years ago by the Knights of the Southern Cross. They have grown to employ over 1700 staff caring for and supporting more than 2000 people across Queensland, New South Wales and Victoria. How can you apply? If you are a Business Manager with the experience and skills needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we’d love to hear from you. Apply today For queries around our recruitment process or the role please contact us at Southern Cross Care Queensland is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up‑to‑date flu vaccination status. Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us. #J-18808-Ljbffr