Resort Receptionist

BEACH CLUB RESORT MOOLOOLABA – Mooloolaba QLD We have 2 roles on offer: Receptionist & Housekeeper RECEPTIONIST Join the dynamic team at BEACH CLUB RESORT MOOLOOLABA as a casual Resort Receptionist. In this varied and exciting role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless experience throughout their stay. What you'll be doing Greeting and assisting guests at the front desk, providing a warm welcome and ensuring their queries are promptly addressed Handling check-in and check-out procedures, as well as processing payments and managing guest accounts Providing information about the resort’s facilities, services and local attractions to enhance the guest experience Effectively managing guest inquiries and complaints, identifying solutions to ensure guest satisfaction Maintaining accurate records and reports related to guest activity and the resort’s operations Supporting other departments such as Housekeeping and Maintenance Property management certificate required or willing to achieve one Liaising and giving direction to outside trades coming to site Data entry Some account/invoicing data entry And more What we’re looking for Proven customer service experience, ideally in a hospitality, property management or tourism setting Excellent communication and interpersonal skills, with the ability to deliver outstanding service Strong problem-solving and conflict resolution abilities to handle guest inquiries and concerns effectively Proficiency in using relevant software and booking systems. Resly experienced preferred but not necessary as training can be provided. A flexible and adaptable approach to work, with the ability to thrive in a fast-paced environment A positive, friendly and professional demeanor What we offer Monthly shifts would consist of weekly Monday 9am to 4pm, Tuesday and Wednesday 9am - 2pm, fortnightly Sundays 9am - 12pm and one Saturday per month 9am to 4pm. Additional shifts will be required when the manager is on leave including being on call after hours during these periods. HOUSEKEEPER Join the dynamic team at BEACH CLUB RESORT MOOLOOLABA as a casual Housekeeper. In this varied and exciting role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless experience throughout their stay. Job Purpose To provide high standards of cleanliness, hygiene, and comfort in guest rooms and hotel public areas, ensuring an excellent guest experience and maintaining the hotel’s reputation. Key Responsibilities Guest Room Cleaning Clean and tidy guest rooms according to hotel standards. Make beds, change linens, and replace towels etc. Dust, vacuum, and mop floors. Clean bathrooms — sanitize toilets, sinks, showers, mirrors, and tiles. Replenish amenities (toiletries, coffee/tea supplies, stationery, etc.). Check that all lights, appliances, and furniture are in good working order. Report any maintenance issues or missing items to the supervisor. Public Area Cleaning Maintain cleanliness in hallways, lobbies, elevators, and stairways. Clean and polish furniture, glass doors, and decorative fixtures. Laundry and Linen Duties Sort, collect, and deliver linens to the laundry area. Ensure proper stock of clean towels, sheets, and blankets. Handle laundry with care and report any damaged items. Supplies and Inventory Restock housekeeping trolleys with supplies before each shift. Report low inventory or equipment issues to the supervisor. Guest Interaction Greet guests politely when encountered. Respond promptly to guest requests (e.g., extra towels, pillows, or cleaning). Respect guest privacy and follow “Do Not Disturb” signs and protocols. Health, Safety, and Standards Follow hotel safety and hygiene policies. Handle cleaning chemicals safely and according to instructions. Adhere to lost and found procedures for any guest belongings. Skills and Attributes Strong attention to detail Good time management and organizational skills Ability to work independently and as part of a team Physical stamina for standing, bending, and lifting throughout shifts Professional appearance and courteous demeanor Ability to login to our software system & use this program Qualifications High school diploma (preferred but not required) Prior housekeeping or cleaning experience (especially in hotels) is an advantage Training provided in hotel cleaning standards and safety procedures Typical Working Hours Rotating shifts, including weekends and holidays General hours 9am - 2pm About us BEACH CLUB RESORT MOOLOOLABA is a leading resort located in the heart of Mooloolaba, Queensland. Our resort offers a range of accommodation, close to the beachfront location, making it the perfect destination for both leisure and business travellers. With a strong focus on exceptional guest experiences, we are committed to creating a welcoming and memorable stay for all our visitors. Apply now and join our team at BEACH CLUB RESORT MOOLOOLABA #J-18808-Ljbffr