National Quality Assurance Manager

Play a key role in supporting the Australian economy. Discounted food, travel, entertainment, gym membership, staff parking and, + more. Hybrid | Travel Company For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions. In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers. In , Woolworths moved to a % interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential. About this Position At PFD Food Services, we bring people together through food and quality and food safety sit at the heart of everything we do. We’re seeking a National Quality Assurance Manager - Food Service to lead our Quality Assurance function across Australia’s Food Service Sites. Based in Brisbane, this role has direct responsibility for Quality Assurance across Queensland and Tasmania, while leading a national team of four QA professionals based in Brisbane, Melbourne, Sydney and Adelaide - fostering capability, confidence, and a strong quality culture across the business. This is a hands‑on leadership role for someone who enjoys being out in the business, building relationships, supporting sites, leading audits, and developing people - while also shaping systems, standards, and continuous improvement at a national level. Key Responsibilities Lead the national Food Service Quality Assurance team, creating a culture of collaboration, learning, and accountability Assure food safety, quality, and compliance across all food service sites. Conduct internal audits and facilitate external audits (HACCP, SQF, customer and regulatory) Drive corrective and preventative actions following audits, incidents, and complaints. Manage food safety certifications and customer / regulatory requirements. Identify, assess, and mitigate food safety and quality risks. Lead Management Review and HACCP Team meetings. Champion continuous improvement initiatives and training programs across sites. Support customer complaint and incident management. Align core QA systems and processes with PFD’s seafood and meat Quality Assurance teams. Contribute to national projects, including QA system uplift and digitisation. What We’re Looking For To thrive in this role, you will bring : Proven people leadership experience, including direct reports and team development Strong HACCP and food safety systems knowledge. Hands‑on experience leading internal and external audits (Internal or Lead Auditor qualifications preferred). A collaborative, relationship‑driven approach with the ability to influence across operations, logistics, supply chain, and corporate teams. A practical mindset and comfortable balancing strategic thinking with rolling up your sleeves. Strong communication skills and the ability to translate technical requirements into practical actions. Willingness to travel nationally (approximately 30% depending on business needs). What Success Looks Like Within the first 6 months, you’ve built strong relationships across sites, teams, and stakeholders, with a clear understanding of how we operate and what matters most. Within 12 months, you’ve completed a gap assessment of our QA systems and started addressing key priorities to lift maturity, while maintaining strong audit outcomes and a confident, capable team. Ongoing success looks like trusted partnerships, a strong quality culture, and continuous improvement that’s practical, sustainable, and people‑led. What PFD is Offering the Successful Candidate This role offers competitive remuneration, superannuation, and a range of staff benefits, including discounted staff purchases, accommodation, health insurance, and banking offers. The total remuneration package may include the option of a fully maintained company vehicle in lieu of part of the salary, depending on individual preference and agreement. Culture & Values Customer Focus Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful. Respect Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically. Passion Share the passion of making us a successful and dynamic company. Let’s celebrate successes. Simplicity Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company. Leadership All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do. How to Apply If this sounds like your kind of challenge, we’d love to hear from you Click the apply button and submit your updated resume and a cover letter. Applications close Friday, 30 January 12:00 pm (AEST). Early applications are encouraged, as hiring managers may begin shortlisting candidates before the closing date. Only shortlisted candidates will be contacted. All applications will be treated confidentially. As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children / Vulnerable Groups Check, and a Licence Validation / Demerit Point Check. Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs. PFD Food Services is committed to being an Equal Employment Opportunity employer. #J-18808-Ljbffr