Customer Success Manager

vor 3 Wochen


Council of the City of Sydney, Österreich Jenkin Beattie Vollzeit

Base pay range: A$80,000.00/yr - A$120,000.00/yr. Actual pay will be based on your skills and experience; talk with your recruiter to learn more. What you’ll be doing Manage a portfolio of ~150 SMB/MM customers, ensuring strong product adoption Run structured QBRs, product walkthroughs, and success plans at scale Identify upsell / cross-sell opportunities and partner with Sales on expansion Reduce churn through proactive engagement, health monitoring, and risk mitigation Act as the bridge between customers and Product to improve the platform Deliver high-quality customer experiences in a fast-paced, high-volume environment What you’ll bring 1+ years’ experience in Customer Success or Account Management (SaaS preferred) Experience managing multiple customers simultaneously (high-volume or SMB/MM experience ideal) Strong communication skills and the ability to simplify complex concepts A proactive, commercially-minded approach A desire to grow quickly within a scaling FinTech SaaS environment Why join? Join a well-funded, pre-IPO FinTech scaling rapidly across ANZ Clear progression into Senior CSM / Enterprise CSM as the region grows Supportive leadership team invested in your development Competitive base salary with uncapped commissions (OTE similar to base) Sydney-based role with hybrid flexibility Seniority level Entry level Employment type Full-time Job function Customer Success / Account Management #J-18808-Ljbffr



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