Customer Account Manager
Vor 4 Tagen
MTU Maintenance Australia, based in Perth, is the regional contact for On-Site and Field Service MRO solutions for Aero Engines (CF34) and Industrial Gas Turbines (LM2500 and LM6000) in the Asia-Pacific region. As part of the global MTU Maintenance On‑Site Service network, we have been combining technological expertise with in‑depth experience for over a decade to implement individual solutions directly at our customers' sites. Our claim: highest quality, fast availability, efficiency and reliability - supported by modern processes, digital technologies and a dedicated team of specialists. The Customer Account Manager (all genders) is responsible for the end-to-end management of customer accounts and contracts, ensuring customer satisfaction while achieving business objectives. The role focuses on maintaining strong customer relationships, ensuring order compliance, and driving profitability through effective account and contract management. Account Management & Customer Support: Serve as the primary point of contact for customers, managing all aspects of their accounts. Build and maintain strong, long‑term relationships with clients, ensuring satisfaction and loyalty. Provide regular updates to customers, including the creation and delivery of 'Weekly Status Reports.' Coordinate customer visits and ensure seamless interaction during on‑site visits. Oversee the complete lifecycle of customer orders, including engines, modules, and parts. Ensure customer requirements are met, including turnaround time (TAT) and on‑time delivery (OTD). Manage order workflows internally, coordinating with relevant departments to meet project timelines. Monitor ongoing costs for active orders and implement measures for profitability optimisation. Respond promptly to customer inquiries and resolve any issues effectively. Provide AOG support and participate in on‑call duty rotations as needed. Contract Management: Negotiate and manage contracts with existing customers. Prepare detailed cost estimates and proposals to achieve the desired margins. Ensure compliance with all contractual obligations, including technical and financial parameters. Conduct reviews of completed projects and recommend strategies for future improvements. Manage invoicing, payment tracking, and assist in claims resolution in collaboration with the Finance team. Operational and Financial Oversight: Monitor account performance and provide updates on Plan vs. Actual results. Support pre‑sales activities, including induction planning and contract valuations. Maintain accurate customer data in internal reporting systems and databases. Collaborate with the Finance and Controlling teams to optimise financial outcomes for customer accounts. Qualifications and Requirements: Bachelor’s degree in business administration, Engineering, or a related field (or equivalent experience). Proven experience in account management or customer support, preferably in the aviation or industrial gas turbine industry. Strong communication and negotiation skills, with the ability to manage customer relationships effectively. Excellent organisational skills with attention to detail and a focus on achieving targets. Knowledge of financial processes, including invoicing and margin management. Familiarity with the Australian aviation or industrial sector is an advantage. #J-18808-Ljbffr
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Account Manager
Vor 4 Tagen
City Of Stirling, Österreich Account Manager (Domestic) - WA VollzeitDaikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities. At Daikin Australia, we live and breathe our...
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HVAC Account Manager
Vor 4 Tagen
City Of Stirling, Österreich Account Manager (Domestic) - WA VollzeitA leading HVAC company is seeking an experienced Account Manager to drive sales in the domestic channel. In this role, you'll manage relationships with existing dealers, analyze market trends, and collaborate with internal teams to ensure dealer success. The ideal candidate will have a proven sales record, strong interpersonal skills, and knowledge of market...
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Aviation Account Manager: Customer Success
Vor 4 Tagen
City Of Canning, Österreich MTU Aero Engines AG VollzeitAn aviation services company located in Australia is seeking a Customer Account Manager to lead the end-to-end management of customer accounts and contracts. This position requires maintaining customer satisfaction while achieving business goals, fostering strong relationships, and managing orders efficiently. The ideal candidate should have a degree in...
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Account Manager
Vor 6 Tagen
City Of Canning, Österreich Optus VollzeitAt Optus Business Centre Perth South we tailor the right solutions to support business needs. As local business owners ourselves, we are committed to helping businesses grow. We offer professional advice, technology expertise and a whole set of comprehensive business solutions. Strategic Account Manager (SAM) The SAM is responsible for retaining and...
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Key Account Manager
Vor 6 Tagen
City Of Canning, Österreich Bega Group VollzeitIf you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us! Key Account Manager- WA, Perth-based Join a team where building meaningful connections and creating impact go hand in hand. In this role, you’ll work closely with...
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Sales/Account Manager: Workwear
Vor 4 Tagen
City Of Canning, Österreich Thread Hunters VollzeitWe are seeking aState Sales/Account Manager to join our client’s well‑establishedWorkwear Wholesale business in Canning Vale. This is a position that will control Western Australian Account Management, reporting directly to the Melbourne Head Office. This full‑time Sales Rep. position offers the opportunity to manage a diverse portfolio of over 200...
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Account Manager
vor 2 Wochen
City of Melbourne, Österreich Insight Global VollzeitJob Summary Insight Global is seeking an Account Manager / Customer Success Specialist to join a growing SaaS company that specializes in creative automation and brand content management. This client‑facing, high‑impact role is located in Melbourne and is onsite five days per week. The successful candidate will manage and grow relationships with...
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Strategic Account Manager, Food Retail Growth
Vor 4 Tagen
City Of Canning, Österreich Metcash VollzeitA leading wholesale distribution company in Australia is seeking an Account Manager to manage customer accounts and drive sustainable growth. You will act as the primary advisor for a portfolio of independent retailers, developing strategies to enhance performance. The ideal candidate has proven experience in account management, with a strong understanding...
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Customer Engagement
vor 2 Wochen
Council of the City of Sydney, Österreich Michael Page Australia VollzeitExciting field sales & product management opportunity! Salary: $110,000 + $25k car allowance + Super + Incentive About Our Client Our client is a well-established organisation within the industrial and manufacturing industry. Known for its innovative solutions, the company is a medium-sized business with a strong reputation for delivering high-quality...
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Customer Experience Account Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Brevity Care Software VollzeitBrevity is seeking a dynamic and driven Account Manager to join our Customer Experience team. This is a strategic role focused on nurturing high‑value customer relationships, driving product adoption, and ensuring long‑term customer success. At Brevity our mission is to develop leading software tools for the disability care and aged care industry, to...
