Cluster Reservations Manager

Application Close Date: 10th January 2026 At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. The world needs more Intrepid people: As Intrepid's Cluster Reservations Manager (Hotels), you’ll be at the forefront of connecting travellers with immersive stays at our properties in the Daintree Rainforest, Freycinet, Kakadu, Flinders Ranges and future acquisitions. Be the jigsaw piece connecting our customers to create once-in-a-lifetime experiences, watching sunrises in the outback, surrounded by ancient rainforests, or exploring national parks and still coastlines. Based out of our Melbourne head office, you will orchestrate a seamless reservations experience to ensure our guests get a fantastic first impression of our accommodation from the moment they enquire and a smooth booking process. Collaborating closely with our internal teams, our Revenue Manager and key external stakeholders, you’ll play a vital role in maximising occupancy, elevating customer service and supporting the rapid growth of our accommodation portfolio. If you thrive in a fast-paced environment, love the buzz of hospitality, and enjoy blending systems expertise with warm, guest-focused communication, this is the adventure for you. Join a global brand that values impact, authenticity and ambition and lead a passionate reservations team to contribute to a bold 2030 strategy focused on expanding our unique accommodation offering. If you're ready to shape meaningful travel experiences while growing your career within a purpose-driven organisation, your next journey starts here. This is a full-time permanent position based out of our HQ on Collins Street in Melbourne, with lots of flexibility for hybrid working. Some of the experience you’ll bring with you may include: 3+ years in a reservations manager role in the Accommodation space Passion for community and hospitality Strong proficiency with OTA platforms and booking systems, as well as PMS, CRS and channel management systems Strong business acumen and financial management skills Strong interpersonal and communication skills both internally and externally Please note: Over the Christmas and New Year period, we will be pausing active recruitment. You may experience a delay in communication during this time, but we’ll resume reviewing applications in early January. Thank you for your patience. Our people reflectthe diversity of our customers and the communities we visit: Intrepid is made up of 71nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of ourwork perks include: Flexible work options, such aswork-from-home options and the ability to'work from anywhere' 4 weeks a year A free Intrepid trip every year, plusgenerous discounts forfamilies, and close friends 5 extra days of leave a year for use on Intrepid trip's A minimum of10 weeks paid parental leave for all parents, and other additional leave provisions. Access to e-learning platforms, professional development and mentor programs 20 hours of volunteer leave every year to use on causes most important to you Employee Assistance Program, a 24/7 service that offers counselling for you and your family We are Real. Together. Ambitious. Impactful. These are our valuesand to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life. At Intrepidensuring diversity, equity, and inclusionis an important part of our recruitmentprocess. If you requirea reasonable accommodation to submit your application, please email your name, location, and the accommodations you need, we will then be in touch to support your application. #J-18808-Ljbffr