Customer Service Superstar

vor 20 Stunden


Council of the City of Sydney, Österreich Hatch Vollzeit

Overview This is a Customer Service Superstar role with Hnry based in Sydney, NSW, AU. Note: This role is with Hnry, not Hatch. Responsibilities Acting as the first point of contact for customers who are new to self-employment, offering clear, empathetic, and reassuring guidance Supporting customers through account setup and helping them understand how the different parts of Hnry work Onboarding new customers, including AML/KYC checks, ID verification, and guiding them through their first payments Conducting proactive account reviews for existing customers to identify issues and opportunities Managing queries with empathy and clear communication via phone, email, and web chat Guiding customers on income allocation and financial wellbeing Providing respectful offboarding experiences when required Liaising with government agencies to resolve tax matters on behalf of users Preparing and filing accurate tax returns and evaluating expense claims within Hnry’s scope Supporting debt resolution, payment reconciliation, and ensuring ongoing compliance Promoting self-service and guiding customers to Help Center resources Collaborating with internal teams to resolve issues and contribute to continuous improvements Key Strengths Customer service excellence Communication skills Problem-solving Financial knowledge Team collaboration Tax compliance knowledge Details Seniority level: junior, graduate Employment type: Full-time Job function: Other Industries: Internet Marketplace Platforms Additional Notes We’re learning and growing together. Please consider applying even if you don’t meet 100% of the outlined requirements. #J-18808-Ljbffr



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