Customer Service Superstar @ Digital Accounting Firm for Self-Employed

vor 2 Wochen

Council of the City of Sydney, Österreich Hatch Vollzeit

Customer Service Superstar @ Digital Accounting Firm for Self-Employed 6 days ago • Be among the first 25 Get AI-powered advice on this job and more exclusive features. This is a Customer Service role with Hnry based in Sydney, NSW, AU Customers are at the heart of everything we do here at Hnry, and we are always on the lookout for motivated customer service superstars who thrive in a fast-paced environment and genuinely love helping people. Our Customer Operations are a vibrant, fun, and highly motivated team who work together to deliver an outstanding experience for our customers, making the lives of self-employed Aussies and Kiwis that bit easier. The team are responsible for developing customer relationships that promote retention and loyalty, working closely with customers to ensure they are engaged, excited and satisfied with the service they receive, as well as canvassing customers on areas where we could improve all to empower sole traders to feel confident and on top of their financial obligations. Our Customer Operations function is made up of three squads - Onboarding, Experience, and Tax & Financial Support - all working towards one goal: helping our users never have to think about tax . Key Responsibilities Act as the first point of contact for new customers, offering clear, empathetic guidance. Support account setup, KYC/AML checks, ID verification and guide customers through their first payments. Conduct proactive account reviews and identify issues and opportunities. Handle queries via phone, email and web chat with clarity and empathy. Guide customers on income allocation and financial wellbeing. Provide respectful offboarding experiences when required. Liaise with government agencies to resolve tax matters on behalf of users. Prepare and file accurate tax returns and evaluate expense claims within Hnry’s scope. Support debt resolution, payment reconciliation and ensure ongoing compliance. Promote self‑service and guide customers to Help Center resources. Collaborate internally to resolve issues and contribute to continuous improvement. Key Strengths

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