St George Hospital

St George Hospital - Patient Experience Manager Employment Type : Permanent Full Time Position Classification : Health Manager Level 3 Remuneration : $132,236 - $150,222 per annum plus Superannuation Hours Per Week : 38 Application Close : 11 December 2025 Internal to SESLHD : To be considered for this position you must be an employee of South Eastern Sydney Local Health District and its Affiliated Health Organisations. The Role : The vision for South Eastern Sydney Local Health District (SESLHD) is ‘exceptional care, healthier lives’. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it. The St George Hospital Clinical Practice Improvement Unit (CPIU) Team is a dynamic multidisciplinary team responsible for all components of clinical governance across the facility. The Patient Experience Manager is an integral role within the team providing leadership to actively enable and support continuous improvement utilising the patient’s experience. Reporting directly to the Clinical Governance & Risk Manager, the position will ensure the continued development and implementation of a patient centred and consumer engagement culture across the hospital. In conjunction with the management of daily complaints into a system framework including effective management and coordination of and/or investigation of complaints or issues raised by consumers and staff. Benefits Up to 12 allocated days off each year (for full-time employees) in addition to annual leave. Salary packaging options that reduce your taxable income and increase your take-home pay Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing. Discounted gym memberships with a Fitness Passport. Employee Assistance Program (EAP) for employees and family members. Discounted Private Health Insurance. Selection Criteria Relevant tertiary qualifications preferably health background and/or Communications and/or a combination of study and work experience Demonstrated experience in patient experience management and customer service within a health care setting Demonstrated high level communication skills, both verbal and in written, with all levels of staff and management, patients/ families/carers/consumers in individual, group and education settings Proven ability to be self-directed, proactive and work autonomously with a high degree of initiative, able to prioritise work demands and achieve deadlines Evidence of competency in the use of information technologies including the use of computer software systems to produce professional correspondence, presentations, reports and data analyses Applied knowledge and skills in conflict resolution, conciliation and advocacy methodologies Knowledge and application of complaints management within a healthcare setting including formulation of high quality responses such as briefings and formal letters Demonstrated collaborative and proactive team member Need more information? Click here for the Position Description and SESLHD Expected Standards Find out more about applying for this position For role related queries or questions, please contact Sandra Grove via email at We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information. Reasonable Adjustments NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email and let us know. Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required. Information for Applicants An eligibility list may be created for future vacancies. Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing. Applicants will be assessed against the essential requirements and selection criteria contained within the position description. Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination against Specific Diseases for all positions prior to offer. We do have an Aboriginal Employment Consultant that can also provide support ( ) and for additional information please visit our Stepping Up Website. #J-18808-Ljbffr