Client Service Officer
vor 15 Stunden
Join to apply for the Client Service Officer role at Queensland Police Service . Looking for a career that makes a real impact on community safety? Join Policelink, a 24/7 contact centre supporting the Queensland Police Service. You’ll manage urgent and non‑urgent enquiries, using your communication, client service, and problem‑solving skills to help keep Queensland safe. With over 2 million contacts annually, every day is different. Be part of a passionate team of 380+ civilian staff and Police Officers working together to keep our community safe and feeling safe. Training starts 20 April 2026 and runs until 18 September 2026—availability during this period is essential. Ready for a career with purpose? Apply now Your Key Accountabilities Provide prompt, consistent and courteous client service via telephone, email and intranet in line with Service and Policelink policies and standards. Be an agile communicator and apply critical thinking to ensure each call is directed to the correct resolution type and assigned the correct priority code. Identify and manage client needs in a timely manner via effective questioning, negotiation, and conflict management in accordance with relevant service benchmarks. Support the QPS Prevention Together Strategy through accurate recording of offence and intelligence reports and dissemination to the relevant Districts. Apply the Queensland Police Service demand management framework (SOLVE) to request allocation of Police resources for incident response. Adhere to information security procedures to safeguard the confidentiality and integrity of sensitive information. Develop effective working relationships with internal and external stakeholders and contribute to a positive workplace culture. Apply problem solving and analytical skills to maintain and improve customer service standards and to contribute to Policelink business improvement and business goals. Contribute to the development and implementation of improved work practices. Role Requirements Mandatory Appointees will be expected to participate in a 24‑hour, 7‑day roster with work equating to 36.25 hours per week. Shift penalties apply. Initial appointment will be on a temporary basis whilst the appointee undergoes a 20‑week training course. Subject to satisfactory completion of the training program, including assessment of performance, behaviour and conduct, the appointment will then be affirmed. Other Through the nature of your work in this role, you may be exposed directly or indirectly to sensitive matters and materials which could lead to vicarious trauma. We support employees who are impacted by their work through the availability of the Employee Assistance Program (EAP). You should consider the above information and your personal resilience and coping strategies to sustain working in environments that may expose you to traumatic events and/or material. Please refer to the Policelink Applicant Kit for further information on how to apply for the Client Service Officer role. Applications remain open for 12 months. Closing Date: Sunday, 4th January 2026. Job Ad Reference: QLD/ /25 Seniority level Not Applicable Employment type Full‑time Job function Finance and Sales Industries Government Administration #J-18808-Ljbffr
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Client Service Officer
vor 16 Stunden
City of Brisbane, Österreich Queensland Police Service VollzeitLooking for a career that makes a real impact on community safety? Join Policelink, a 24/7 contact centre supporting Queensland Police Service. You'll manage urgent and non-urgent enquiries, using your communication, client service, and problem-solving skills to help keep Queensland safe. With over 2 million contacts annually, every day is different. Be part...
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Client Service Officer
Vor 7 Tagen
City of Brisbane, Österreich Department of Justice QLD VollzeitClient Service Officer Department of Justice QLD Base pay range $71,150.00/yr - $78,951.00/yr As a Client Service Officer, you will be the first point of contact for telephone, face‑to‑face and email enquiries relating to all Queensland Civil & Administrative Tribunal (QCAT) jurisdictions. You will liaise with a wide range of clients, including...
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Client Service Officer
Vor 3 Tagen
City of Brisbane, Österreich Department of Justice QLD VollzeitAs a Client Service Officer, you will be the first point of contact for telephone and counter enquiries relating to all Queensland Civil & Administrative Tribunal (QCAT) jurisdictions and administrative duties. You will liaise with a wide range of clients, including vulnerable members of the community, with professionalism and sensitivity. Flexible work...
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Station Client Service Officer
vor 4 Wochen
City of Moreton Bay, Österreich Queensland Police Service VollzeitAs a Station Client Service Officer, you will serve as the first point of contact for members of the public attending a police station. In this role, you will assist the Officer in Charge and first response officers in delivering high-quality service to the community. You will also provide essential administrative support within the station, competently...
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Client Services Officer
vor 3 Wochen
City of Greater Bendigo, Österreich Victorian Aboriginal Legal Service VollzeitThis is an Aboriginal and/or Torres Strait Islander designated position, classified under Section 12 Special Measures of the Equal Opportunity Act 2010. Please note: This opportunity is only available to Australian Aboriginal and/or Torres Strait Islander people. Location: Bendigo, VICEmployment Type: Full-Time | Fixed Term (with potential to become...
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Client Services Officer
vor 3 Wochen
City of Brisbane, Österreich Queensland Veterinary Specialists VollzeitClient Services Officer – Queensland Veterinary Specialists Join our team at Queensland Veterinary Specialists (QVS), Australia’s longest established, privately owned 24/7 specialist group. We treat every pet as a member of the family and operate three specialist and emergency hospitals: Stafford, North Lakes and Sunshine Coast. About the role We’re...
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Client Service Officer
vor 3 Wochen
City of Brisbane, Österreich Profusion Group VollzeitCompany Overview This is a well-established professional services firm with a strong reputation for delivering quality financial advice. The team is client-focused, collaborative, and committed to continuous improvement and long-term success. Role Overview As a Client Service Officer, you’ll play a key role in supporting the advice team, managing...
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Firearms Client Services Officer | 002694
vor 3 Wochen
City of Hobart, Österreich Service Tasmania VollzeitLocation Hobart Period of Appointment Permanent - Fulltime Hours per fortnight 73.50 hours per fortnight Duties Contribute to the operational effectiveness of Firearms Services and assist the Team Leader and Manager, by completing various data entry and administrative duties, contributing to firearms licensing and permitting in line with business priorities,...
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Client Service Officer
vor 3 Wochen
City of Hobart, Österreich Service Tasmania VollzeitA governmental service department in Hobart is seeking a Client Service Officer to provide information on records of births, deaths, and marriages. The successful candidate will assess registrations, transcribe historical records, and advise stakeholders. This role offers 73.50 flexible hours per fortnight and encourages applications from diverse...
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Trauma-Informed Office
Vor 3 Tagen
City of Brisbane, Österreich Knowmore Legal Service VollzeitAn independent community legal centre is seeking an Office and Client Coordinator in Brisbane. You will manage administrative tasks, ensuring efficient office operations while supporting a diverse team and client base. This full-time position offers competitive benefits, including salary packaging and professional development opportunities. As the first...
