Client Service Officer

Vor 4 Tagen


City of Brisbane, Österreich Department of Justice QLD Vollzeit

Client Service Officer Department of Justice QLD Base pay range $71,150.00/yr - $78,951.00/yr As a Client Service Officer, you will be the first point of contact for telephone, face‑to‑face and email enquiries relating to all Queensland Civil & Administrative Tribunal (QCAT) jurisdictions. You will liaise with a wide range of clients, including vulnerable members of the community, with professionalism and sensitivity. Flexible work arrangements are available, however, given operational requirements some flexibility may be limited. This continuous applicant pool is open for candidates seeking temporary positions to fill vacancies caused by permanent staff on leave, higher duties or secondment. Applications will be reviewed and considered when vacancies are identified; submission does not guarantee an offer. Applications remain current for 12 months. Represent QCAT as the first point of contact for telephone, face‑to‑face and email enquiries. Provide accurate information to registry staff and Tribunal members in a professional and friendly manner. Effectively and efficiently manage the needs of clients and the general public using appropriate questioning, problem‑solving, negotiation and conflict‑management skills. Provide accurate procedural information and application status updates to clients and the general public across a wide range of jurisdictions. Prioritise and manage daily tasks in a fast‑paced, high‑volume environment to ensure client service standards and timeframes are met. Review and accept QCAT applications and prepare relevant correspondence in accordance with client service procedures, ensuring legislative requirements are met. Provide general administrative support to the Client Service Team Leaders and Managers. Participate in and complete QCAT initiatives and activities to support the achievement of the QCAT business plan and strategy. Undertake other tasks and duties as required to assist in or support the delivery of services within QCAT. Seniority level: Entry level Employment type: Temporary Job function: Finance and Sales, Government Administration Referrals increase your chances of interviewing at Department of Justice QLD by 2x. #J-18808-Ljbffr


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