Client Services Officer

vor 3 Wochen


City of Brisbane, Österreich Queensland Veterinary Specialists Vollzeit

Client Services Officer – Queensland Veterinary Specialists Join our team at Queensland Veterinary Specialists (QVS), Australia’s longest established, privately owned 24/7 specialist group. We treat every pet as a member of the family and operate three specialist and emergency hospitals: Stafford, North Lakes and Sunshine Coast. About the role We’re looking for a Client Services Officer to serve as the welcoming face of our busy, multidisciplinary hospital. The role is part‑time, with rotating roster shifts between 6:00 am and 11:00 pm across Stafford and North Lakes. It is more than a typical reception position; it offers a dynamic and rewarding experience for those who enjoy interacting with pet owners. Key Responsibilities Welcoming clients and managing waiting‑room workflow Handling a high‑volume email inbox Coordinating and booking appointments over the phone and in person Acting as a liaison between clients and the clinical team Processing client payments Requesting medical records, test results, and documents from third parties Managing pet medical insurance claims Providing escalation support for account queries, vet queries, and complaints management Assisting the team with day‑to‑day tasks as required What we offer Competitive pay package commensurate with skills and experience A vibrant, supportive team culture with passionate specialists and clinicians Team perks, including staff discounts on pet care, fun events, and a workplace that celebrates success Requirements Strong commitment to delivering outstanding customer service Proven ability to take initiative and prioritise tasks effectively Exceptional attention to detail with clear professional communication (written & verbal) At least 2 years of experience in a fast‑paced reception role Highly desirable Experience in a veterinary or medical reception position Familiarity with a practice management system, ideally EzyVet How to apply To join a dynamic team at the forefront of veterinary care, please send your application to #J-18808-Ljbffr



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