Digital Project Manager

vor 1 Tag

City of Melbourne, Österreich Natural Selection Group Vollzeit

Get AI-powered advice on this job and more exclusive features. An exciting 12-month daily rate contract opportunity is available for a Digital Project Manager to lead a major omni-channel transformation program, delivering Salesforce Service Cloud, Voice, and online customer experience uplift across a large, high-volume environment. You'll drive the delivery of an integrated customer service platform covering voice, email, SMS, AI-driven workflows, and automation while coordinating cross-functional teams, partners, and business stakeholders. This is a highly visible, business-critical role focused on enhancing service performance, modernising telephony, and enabling future-state digital service capabilities. What you’ll do Lead end-to-end delivery of a digital and voice transformation and online Market Place program across multiple teams Manage implementation of Salesforce Service Cloud, Voice, and omni-channel capabilities Coordinate solution design, build, UAT, training, go-live and hypercare activities Partner with technology, business operations, change, and enablement teams Oversee project timelines, budgets, risks, reporting and governance Lead vendor engagement across Salesforce, telephony, AI, and integration partners Drive change adoption through communication, training alignment, and stakeholder management Ensure seamless rollout of digital channels, automation and AI-powered service enhancements What you’ll need Proven experience as a Digital Project Manager delivering complex enterprise projects Background managing Salesforce or large CRM implementations (Service Cloud preferred) Experience leading telephony, voice, or contact centre transformation programs Strong project governance, planning, RAID management and stakeholder communication skills Ability to coordinate technical, business and vendor delivery streams Experience managing change, training and adoption activities in fast-paced environments Understanding of omni-channel service, AI-assisted workflows, or customer operations highly desirable Confident communicator with excellent facilitation, presentation and reporting abilities The perks Lead a major digital uplift with enterprise visibility Hands‑on ownership of a transformative, multi‑stream program Hybrid working with a supportive delivery and change team Opportunity to shape a modernised, AI‑enabled service experience What’s next Apply Now Or Reach Out To Elton KellyPrincipal Consultant, Natural Selection GroupM: E: Referrals increase your chances of interviewing at Natural Selection Group by 2x. Get notified about new Digital Project Manager jobs in Melbourne, Victoria, Australia . Melbourne, Victoria, Australia 2 weeks ago Melbourne, Victoria, Australia 1 week ago Melbourne, Victoria, Australia A$130,000.00-A$150,000.00 3 weeks ago Melbourne, Victoria, Australia 1 hour ago #J-18808-Ljbffr

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