Tenancy & Property Officer VIC
vor 7 Stunden
About The Organisation Enliven Housing is a registered Specialist Disability Accommodation (SDA) provider dedicated to delivering high-quality innovative and person-centred housing solutions. We are passionate about creating tailored SDA homes that empower Australians with disability to live independently and confidently. The Role In this role you will support the day‑to‑day operations of the team’s national property portfolio ensuring a tenant‑centric housing management service that is responsive, respectful and effective. This role requires a blend of property and tenancy expertise, a collaborative mindset and a genuine commitment to improving housing outcomes for people with disability. You will work closely with tenants, their support networks and a range of internal and external stakeholders to ensure tenancy and property matters are handled with care and professionalism. You will Conduct property inspections, investigate and resolve tenancy disputes and complaints. Oversee lease sign‑ups ensuring rent and bond payments are in place or managed incrementally. Monitor and follow up on rent and bond arrears. Manage property maintenance and repairs liaising with tradespeople and contractors. Provide ongoing tenancy support post‑move‑in and respond to repair requests or tenant queries. Accurately maintain tenant and property records using internal IT systems. Build strong relationships with tenants, their families, support coordinators and allied health professionals. Liaise with strata building management and developers to resolve property‑related matters. Ensure all tenancy documents and correspondence are filed accurately and securely. Provide timely and empathetic responses to tenant queries and concerns. You will be someone with Demonstrated experience in tenancy and / or property management. Knowledge of relevant state‑based tenancy legislation. Excellent communication and interpersonal skills. High attention to detail and ability to manage competing priorities. Competency in Microsoft Office (Excel, Word, PowerPoint) and Adobe software. Strong organisational skills and problem‑solving ability. Commitment to person‑centred service delivery and tenancy sustainment. Desirable Experience in the disability or community housing sector and familiarity with property management systems. NDIS Worker Orientation Module Certificate (or willingness to complete upon appointment). Valid driver’s licence and willingness to travel interstate or regionally if required. Personal Attributes You are able to clearly and empathetically convey messages to a wide range of audiences. You are someone who works effectively with others to achieve shared goals. You are flexible and responsive to change, able to work in dynamic environments. You maintain professionalism, calmness and composure under pressure. Travel Requirements The role involves regular travel to Enliven Housing sites often located near public transport. A driver’s licence is preferred due to the need to visit multiple sites on some days. Occasional interstate and regional travel may also be required. Position Description Required Experience: Unclear Seniority Key Skills Databases Inventory Control Law Enforcement Warehouse Experience Computer Literacy Business requirements SharePoint Training & Development Property Management Public Speaking Supervising Experience Stocking Employment Details Employment Type: Full‑Time Experience: years Vacancy: 1 Yearly Salary: 80000 - 90000 #J-18808-Ljbffr
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