Design & Process Lead

Design & Process Lead Reporting directly to the Head of Program Governance, join Nine’s P&C Transformation journey in this newly created role as our Design & Process Lead Day to day you will: Lead discovery and process analysis across P&C, documenting current state and establishing a comprehensive P&C service catalogue. Apply improvement methodologies to identify bottlenecks and then design future-focused processes for greater efficiency and scalability. Champion a Human‑Centred Design (HCD) approach in service design, ensuring processes are simple, intuitive, and digitally enabled for a seamless user experience. Leverage technology, automation, and AI to drive process optimisation and work closely with the HRIS implementation team to ensure system alignment. Own and manage improvement projects from concept to successful implementation, translating employee data and feedback into actionable design recommendations. Collaborate effectively with P&C leaders and functional heads, building internal HCD capability and partnering on change enablement for smooth adoption. Qualifications Championing a practical, user‑first approach, you will be highly skilled in designing intuitive, effective, and digitally enabled P&C services that significantly contribute to the function's efficiency and scalability. What you will bring: Proven experience leading process design and re‑engineering initiatives within a large, complex organisation. A strong background in Human Resources processes and systems, including an understanding of HRIS and tiered service model implementations (e.g. ServiceNow, Workday). Expertise in process mapping tools, methodologies, and visualisation tools (e.g., Visio, Lucidchart, Miro). Demonstrated application of Human‑Centred Design (HCD) or Design Thinking principles to solve complex service or operational problems. Exceptional analytical and problem‑solving skills, with a track record of implementing effective solutions. Strong stakeholder engagement and change management skills, with the ability to influence and gain buy‑in for new ways of working. Highly desirable: Certification in a process design methodology (e.g., Lean, Six Sigma, BPMN). Additional Information How we work At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part‑time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team. Our employee benefits include: 18 weeks paid parental leave with no distinction between primary and secondary carers. Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind‑the‑scenes access, and awesome perks. Digital newspaper subscription to our mastheads. Annual gift voucher for Stan subscription. Our Commitment to Diversity and Inclusion We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best. We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply. Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia. Seniority level Mid‑Senior level Employment type Full‑time Job function Human Resources Industries Broadcast Media Production and Distribution, Online Audio and Video Media, and Book and Periodical Publishing #J-18808-Ljbffr