Level 1/2 Support Technician

$55,000 – $70,000 depending on skill/experience About AST Technologies - Your Key to Business Technology Here at AST Technologies, we are passionate about providing small to medium businesses with best in breed ICT Services and Solutions. It is our mission to take the complexity out of technology decision making for our customers and deliver services and solutions they can trust and rely on in our increasingly vulnerable and demand driven business technology industry. Covering many facets of voice, data and cloud solutions, our customer-focused and experienced team always aim to address all our clients\' current and potential needs, goals and objectives by using technology in their business. With our affiliated company, Cirus Networks, delivering voice, data and mobile carrier services, we have continued to expand our business technology solutions, provide opportunities to our staff and grow and expand both our businesses as well our customers\'. At AST Technologies, every individual is empowered to make an impact; with on-going opportunities for professional development, to learn and grow. We celebrate your contributions and keep the ideas flowing, quarterly ideas days, incentives & bonuses and access to a company vehicle are just some of our unique benefits. About the Role We are looking for an energetic, committed and engaged Level 1/2 Support Technician to support, manage, develop and enhance our ICT and Managed Services and Solutions based out of our Wollongong office. You will play a vital role in our business and take the complexity out of the technology decision making for our customers and bring a positive impact to their business. The Successful Applicant will Provide remote and on-site IT support to both our managed services clients as per defined SLA\'s and response times Provide support services using a range of tools including our RMM & PSA/CRM ticketing system as well as other 3rd-party tools and applications Maintain service tickets and support documentation inline with company guidelines, workflows, policies and procedures Configure, deploy and support IT equipment (PCs, laptops, tablets, smartphones, printers, networking equipment etc.) both onsite and remotely Provide Level 1/2 administration of Cloud services including moves, adds, changes to existing IT environments and configurations Liaise and escalate faults with internal Level 2/3 support, external vendors, providers and ISPs as required Work closely with other staff in the technical and service delivery team Assist with projects and installations when necessary Ideal Candidate must have Minimum 2 Years’ experience in a similar role supporting, maintaining and troubleshooting IT Networks and Cloud services Ability to display sound troubleshooting & fault analysis skills Demonstrate excellent customer service, verbal and written communication skills Experience with Microsoft Windows 10 & 11, Windows Server 2016+, MacOS, Cybersecurity applications, Cloud backup solutions In-depth understanding of Microsoft 365 including Exchange Online, SharePoint/OneDrive and Teams Sound knowledge of data networking including LAN, WAN, routers/firewalls, DHCP, VLANs, VPNs Highly motivated and organised with a \"can-do\" attitude and attention to detail to meet individual and team SLAs and milestones Certificate or tertiary qualifications in Information Technology Ability to multi-task and work well under pressure Strong focus on customer service Ability to work both independently and as a part of a team Only applicants with the eligibility to work in Australia will be considered Applicants should also be able to successfully complete a police check and a working with children’s check Be professional, reliable, punctual, organised & well presented Must have excellent verbal & written communication skills (fluent in English) Ideal Candidate should have Experience with Datto: RMM, BCDR, Networking, SaaS Protect, Autotask PSA, Mobile operating systems (Android, iOS & iPadOS) and Intune MDM Experience / Certification - Next-generation Firewalls Microsoft MS-900 Certified Past experience with cloud PBX solutions An attractive salary package tied to ability and performance is available, a mobile phone as well as access to a company vehicle Benefits Investment in personal development and training Employee mentoring program Maternity/Parental leave #J-18808-Ljbffr