Training & Support Officer

About DBG Health DBG Health is a leading Melbourne-based health, wellness, and beauty company with over 1,500 professionals dedicated to making wellbeing accessible to all. Our diverse portfolio, spanning Arrotex Pharmaceuticals, VidaCorp Consumer Brands, Independent Pharmacies of Australia Group, Axe Health Services and MyDNA reflects our commitment to affordable, innovative solutions. Guided by our values of Pioneering, Accountability, Collaboration, and Tenacity (our PACT), we foster a high‑performing, values‑led culture where people grow, support each other, and go above and beyond for our customers. At DBG, we are Defined by Good, because helping people feel better isn’t just our purpose, it’s our responsibility. About the Role Join us as a Buy IT Right (BIR) Training & Support Officer and help retail pharmacies unlock smarter ways of working. You’ll train and support store teams to confidently use BIR, drive better stock profiles, generic compliance, cost savings, and greater efficiency. As the go‑to expert, you’ll troubleshoot issues, guide inventory practices, and boost store engagement with the program. Strong communication and problem‑solving skills are a must, along with the ability to inspire teams to embrace change. Responsibilities Deliver online training on BIR, conduct follow‑ups, and guide stores to use BIR confidently. Provide guidance on inventory management, ordering, and DAA processes; troubleshoot issues to reduce errors and improve efficiency. Create engaging presentations, guides, webinars, and online learning; assess and adapt content to meet ongoing customer needs. Respond to queries, educate store staff, and collaborate with internal teams to resolve issues and enhance user experience. Support wider BIR rollout, champion best practices, and lead engagement campaigns. Skills & Experience 2 years of hands‑on community pharmacy experience is required. Can confidently converse with pharmacists & pharmacy staff regarding medications and molecules. Proficient in Microsoft Office, including intermediate Excel (formulas and data manipulation). Understanding of inventory management processes and stock control. BIR Experience (Desirable): Familiarity with Buy IT Right system. Experience in delivering training or supporting staff development is highly regarded. Strong interpersonal and communication skills, with ability to convey information clearly; quick to learn and navigate new systems and technologies. Benefits & Perks Exclusive discounts on our consumer health, wellness and beauty products – including MCo Beauty, E.L.F Cosmetics, Nude by Nature, Chemists One and many more. Free membership to 28 by Sam Wood – an online programme designed to help Aussies get fit at home and live happier, healthier lives. Generous parental leave scheme. Access discounted private health insurance through Australian Unity, AIA Health and NIB. Values‑driven business fostering a supportive and friendly team culture. Enjoy the ability to work autonomously, empowering you to drive your own success. Convenient head office location close to public transport, cafes and restaurants. Opportunity to grow your career across all divisions within DBG Health. Ability to purchase additional leave to spend more time with family, travel, or study. Explore the option of paying for your vehicle costs through novated leasing. DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal‑opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in. #J-18808-Ljbffr