Hybrid Contact Centre WFM

A leading health insurance provider in City of Parramatta Council is seeking a Workforce Planner to manage contact centre operational performance. This full-time role requires expertise in workforce management, including forecasting and scheduling. The ideal candidate will possess strong analytical skills and be proficient in WFM tools like Genesys. The...

A leading health insurance provider in City of Parramatta Council is seeking a Workforce Planner to manage contact centre operational performance. This full-time role requires expertise in workforce management, including forecasting and scheduling. The ideal candidate will possess strong analytical skills and be proficient in WFM tools like Genesys. The...

A leading health fund in Sydney seeks a Workforce Planner to manage real-time operational performance and enhance efficiency through reporting and analysis. This full-time role offers a hybrid work model, requiring strong data analytical and communication skills. The candidate should have experience in workforce management, particularly within a contact...

A leading non-profit organization is seeking a strong project manager to oversee Workforce Management (WFM) transformation. This role includes executing project goals to improve resident experiences and service quality. Candidates should possess relevant tertiary qualifications and strong solution deployment and technical delivery experience. Excellent...

A leading Aged Care Organisation based in Sydney is seeking a Senior Project Manager to oversee a Workforce Management transformation. This hybrid role involves leading system implementations and ensuring compliance across multiple departments. Candidates should have proven experience in WFM or HR transformation, with strong skills in stakeholder management...

Senior Project Manager – Workforce Management Transformation (Logicore Group) Fixed Term | Months Sydney-based | Hybrid (Min 3 days in the office) Leading Aged Care Organisation We are seeking a Senior Project Manager to lead a major Workforce Management (WFM) transformation for a leading provider in the aged care sector. The role will modernise rostering,...

This Workforce Planner role will see you effectively manage the contact centre operational intra-day performance to ensure business objectives and best practices are met. As the Workforce Planner you will be responsible for maintaining reporting systems and monitoring operational benchmarks against targets. In addition, you will implement and support ongoing...

Contact Centre Performance and Capability Manager Tripadeal is creating a brand-new role for an ambitious Contact Centre Performance & Capability Manager to architect the future of our contact centre operations. This is your chance to design, build, and embed best-in-class QA, WFM, reporting, change management and capability frameworks from scratch. You will...

The Opportunity Tripadeal is creating a brand-new role for an ambitious Contact Centre Performance & Capability Manager to architect the future of our contact centre operations. This is your chance to design, build, and embed best-in-class QA, WFM, reporting, change management and capability frameworks from scratch. You will be the pivotal leader who uplifts...

Support Operational Success: Ensure rosters and schedules align with business needs and compliance requirements. Develop Your Skills: Take advantage of professional development programs and build expertise in workforce planning. Career Growth: Build your future with clear pathways for development and internal mobility. Collaborative Team: Join a supportive...