Hybrid Contact Centre Workforce Planner

A leading health insurance provider in City of Parramatta Council is seeking a Workforce Planner to manage contact centre operational performance. This full-time role requires expertise in workforce management, including forecasting and scheduling. The ideal candidate will possess strong analytical skills and be proficient in WFM tools like Genesys. The...

A leading health fund in Sydney seeks a Workforce Planner to manage real-time operational performance and enhance efficiency through reporting and analysis. This full-time role offers a hybrid work model, requiring strong data analytical and communication skills. The candidate should have experience in workforce management, particularly within a contact...

This Workforce Planner role will see you effectively manage the contact centre operational intra-day performance to ensure business objectives and best practices are met. As the Workforce Planner you will be responsible for maintaining reporting systems and monitoring operational benchmarks against targets. In addition, you will implement and support ongoing...

A leading health insurance provider in City of Parramatta Council is seeking a Workforce Planner responsible for managing contact centre operational performance. The ideal candidate will have strong analytical skills and expertise in workforce management, including forecasting and scheduling. This full-time position offers hybrid working arrangements and a...

Join the HCF Contact Centre Operations team in this dynamic role as a Workforce Planner. About The Role This Workforce Planner role will see you effectively manage the operational intra‑day performance to ensure business objectives and best practices are met. As the Workforce Planner you will be responsible for maintaining reporting systems and monitoring...

A leading health insurance provider is looking for a Workforce Planner to join their Contact Centre Operations team at Parramatta. This full-time role involves managing operational performance, developing forecasts, and improving efficiency using contact centre technology. The ideal candidate has at least two years of experience in workforce management,...

Join the HCF Contact Centre Operations team in this dynamic role as a Workforce Planner. About the Role This Workforce Planner role will see you effectively manage the operational intra-day performance to ensure business objectives and best practices are met. As the Workforce Planner you will be responsible for maintaining reporting systems and monitoring...

A leading not-for-profit health fund in Parramatta is seeking a Workforce Planner to manage operational performance in their contact centre. This is a full-time, permanent role offering hybrid working arrangements. Candidates should have at least two years of experience in workforce management and be proficient in tools like Genesys and Excel. The role...

About the Role This Workforce Planner role will see you effectively manage the operational intra-day performance to ensure business objectives and best practices are met. As the Workforce Planner you will be responsible for maintaining reporting systems and monitoring operational benchmarks against targets. In addition, you will implement and support ongoing...

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas...