Service Desk Lead
vor 4 Wochen
We’re looking for a driven and motivated Service Desk Lead to guide, support and develop our Service Desk Level 1 team as they deliver exceptional first-line IT support across our Retail, Support Office and Distribution Centre environments. In this leadership role, you’ll take ownership of day-to-day operations, strengthen our service culture, and ensure our team members feel equipped, empowered and supported to deliver timely, high-quality service. Key Responsibilities Lead, coach and mentor the Service Desk Level 1 team, fostering a positive, customer-focused and growth-oriented culture Oversee daily work distribution, queue management, rostering and prioritisation to ensure service targets are met Act as an escalation point for complex or high-priority incidents, driving timely and effective resolutions Maintain and uplift knowledge base content, support documentation and team processes Partner with cross-functional IT teams to improve service outcomes and support continuous improvement initiatives What You Will Bring You’re an experienced IT support professional who knows how to lead with confidence, care and a service-first mindset. You thrive in fast-paced environments, bring positivity and empathy to every interaction, and know how to balance hands‑on problem‑solving with strong people leadership. You’ll also bring : Previous experience leading a service desk or technical support team Strong troubleshooting skills across Windows, macOS, iOS, POS systems and end‑user technologies Experience with Microsoft O365 administration (Exchange, Teams, user management, security groups, licensing) Excellent communication skills and the ability to engage effectively with stakeholders Strong documentation, prioritisation and incident‑management capability Your Life at MECCA Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way Some of our other team member benefits include : Professional development programs and first‑class digitised learning offering Health and well‑being initiatives Reward and recognition programs Access to bonus and incentive programs Access to quarterly product allowance Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy. There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way. To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca and for all current opportunities, visit / careers. Please note that we will be reviewing applications and commencing recruitment in mid January 2026. In the meantime, we wish you a safe holiday season and can’t wait to review your application in the new year. #J-18808-Ljbffr
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Service Desk Lead
vor 9 Minuten
City of Melbourne, Österreich MECCA Brands VollzeitGet AI-powered advice on this job and more exclusive features. We’re looking for a driven and motivated Service Desk Lead to guide, support and develop our Service Desk Level 1 team as they deliver exceptional first-line IT support across our Retail, Support Office and Distribution Centre environments. In this leadership role, you’ll take ownership of...
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Service Desk
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City of Hobart, Österreich MyState Bank VollzeitMyState Limited is part of a leading financial services group — MyState Bank, Auswide Bank, SelfCo, and TPT Wealth — focused on delivering exceptional banking experiences and helping Australians achieve more. The Opportunity We’re seeking a Service Desk Technical Lead to lead our Service Desk team and deliver high-quality IT support across the...
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Service Desk
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City of Hobart, Österreich MyState Limited VollzeitMyState Limited is part of a leading financial services group — MyState Bank, Auswide Bank, SelfCo, and TPT Wealth — focused on delivering exceptional banking experiences and helping Australians achieve more. The Opportunity We’re seeking a Service Desk Technical Lead to lead our Service Desk team and deliver high-quality IT support across the...
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Service Desk Manager
vor 11 Minuten
Melbourne, Österreich Centorrino Technologies VollzeitBase pay range A$90,000.00/yr - A$110,000.00/yr Overview Service Desk Manager role in Melbourne for Centorrino Technologies. Lead the Service Desk team in the Small and Medium Business division, responsible for operational success and delivering high-quality technical support. This role requires a hands-on leadership approach, service delivery focus, and...
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Service Desk Lead: Elevate It Support
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City of Melbourne, Österreich Mecca Brands VollzeitService Desk Lead • Melbourne, Australia A leading retail company in Victoria is seeking a motivated Service Desk Lead to guide its Level 1 IT support team. This mid-senior level role involves overseeing daily operations, fostering a positive service culture, and resolving complex incidents. The ideal candidate should have prior experience in a similar...
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vor 12 Minuten
City of Melbourne, Österreich Asta Solutions Pty Ltd VollzeitJoin Our Team as a Service Desk Analyst!! We are looking for a Service Desk Analyst who is enthusiastic about what they do, who wishes to grow their career and is eager to take on new challenges, with a learning mindset.You will be involved in:✅ Referrer and patient support skillset within the team responsible for all support enquiries, requests.✅...
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Tech Lead
vor 11 Minuten
Melbourne, Österreich DBiz.ai VollzeitThis range is provided by DBiz.ai. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$80,000.00/yr - A$80,000.00/yr Position Title: Tech Lead - Service Desk IT Location: Australia – Sydney, Melbourne, Adelaide, Brisbane, Canberra, Perth Description Digital Biz Solutions Pty Ltd are...
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Service Desk Analyst
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City of Melbourne, Österreich Interactive VollzeitService Desk Analyst Join Interactive , a dynamic tech company that is constantly growing and evolving. Our renowned Service Desk is geared up to tackle any technical challenges our customers may encounter. As the Service Desk Analyst, your role goes beyond fixing problems – you’ll be the single point of contact for all incidents and service requests,...
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Service Desk Lead: People-First IT Support Leader
vor 4 Wochen
City of Melbourne, Österreich MECCA Brands Pty Ltd VollzeitA retail company in Melbourne seeks a motivated Service Desk Lead to guide the Level 1 team, ensuring high-quality IT support across various environments. Responsibilities include leading the team, managing daily operations, and driving service improvements. Ideal candidates will have experience in technical support, strong troubleshooting skills, and...
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Help Desk Team Leader
vor 1 Minute
City of Melbourne, Österreich BGIS VollzeitLocation: Melbourne CBD – Close to Public TransportCompany: BGIS, Government Services Aligned ClientEmployment Type: Permanent, Full-Time, Onsite, Monday – Friday, range between: 7am-7pmSalary: $75,000 plus Superannuation We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging....
