Client Experience Coordinator
vor 1 Tag
About Us The Speech Tree is a heart centred paediatric and adolescent speech pathology clinic in Melbourne’s outer east. We support neurodivergent children, teens and their families through neuro affirming, evidence based care. Our client care team is central to creating a warm, accessible and steady experience for families. With a senior client care team member moving on, we are seeking a Client Experience Co-ordinator to become the calm, organised hub of our front desk and client care team. About the Role This is a hands on, lead front desk position responsible for supporting families, clinicians and daily clinic flow. Responsibilities include: Front of House Leadership Welcoming families with warmth and professionalism Overseeing daily front desk operations Supporting and guiding our small admin team Client Enquiries and Onboarding Managing phone and email enquiries Triage of referrals and waitlist management Onboarding new families, including forms and service agreements Bookings, Diaries and Logistics Managing clinician calendars, appointments, cancellations and reschedules Supporting smooth daily flow across terms and holidays Coordinating rooms and on the day clinic logistics Payments and Admin Systems Taking payments and issuing invoices Supporting NDIS, plan managed and private billing processes training provided Maintaining accurate client records in our practice management system General Clinic Support Liaising with IT, trades and suppliers Identifying system improvements Working closely with the Clinic Director and Clinical Lead About You We are looking for someone with both administrative experience and genuine warmth. You will bring: Experience in a front desk or admin role in allied health, medical, dental, community health or similar Confidence handling a busy phone and inbox Strong attention to detail and follow through A calm, kind and steady communication style A child safe and neuro affirming approach Ability to follow instructions accurately and work independently Organised, proactive and able to prioritise well Experience with NDIS or working with neurodivergent families is welcomed but not essential. Hours and Pay Full time preferred, part time considered 38 hours per week, approx. 8:30am to 5:30pm On site in Montrose Health Professionals and Support Services Award, Support Services Level 7 Expected rate around $35 per hour plus super , approximately 12 percent above award Annual salary at this rate is approximately $69,160 plus super How to Apply Please include: Your CV A 1 to 2 page cover letter addressing: Your relevant experience Why this role appeals to you How you support people when things feel stressful or messy Optional but strongly preferred: a short video introduction 1 to 2 minutes Simple phone recording is fine Tell us about yourself Share an example of juggling competing priorities Describe what "clear is kind" means to you Applications can be submitted directly through Seek or via email to Frances Brennan, Director , at *******@speechtree.com.au with the subject line: Client Experience Co-ordinator Application, Frances Brennan Shortlisted applicants will be contacted for interview. #J-18808-Ljbffr
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Onsite Client Experience Coordinator
Vor 3 Tagen
City of Melbourne, Österreich Simonds Homes VollzeitA leading national home builder is seeking an experienced On-Site Customer Relationship Coordinator in Melbourne to manage client experiences throughout the building process. You will maintain professional client interactions, manage records, and ensure timely progress from site start to completion. Strong communication, organizational skills, and...
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Client Experience Coordinator
vor 1 Tag
City of Melbourne, Österreich Betterlabs VollzeitAre you a Customer Success Expert with an Entrepreneurial Mindset? Do you want to be part of a Venture-Backed, High-Growth Startup? Good news—we've got the perfect opportunity for you. We're looking for a new member to join our winning team at BetterLabs Venture Studio and help us scale Town Square , a platform revolutionising the strata management...
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Coordinator, Client Experience
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City of Brisbane, Österreich University of Queensland VollzeitCoordinator, Client Experience page is loaded## Coordinator, Client Experiencelocations: Herston Campus: Dutton Park: Gatton Campus: St Lucia Campustime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-58900* This is a full-time, fixed term position through to July 2027 with salary in the range $93,491 - $100,296 (HEW 6), plus a generous...
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City of Melbourne, Österreich Betterlabs VollzeitA dynamic startup in the prop-tech space is seeking a Client Experience Coordinator to be the primary contact for clients, ensuring they receive exceptional service. This role emphasizes onboarding and relationship management, pivotal for the success of the organization. The position requires strong communication skills and an ability to navigate tech...
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Showroom Client Experience Coordinator
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City Of Melville, Österreich Myaree Ceramics VollzeitA local ceramics company in Australia is seeking a dedicated Client Relations Coordinator to enhance customer experiences. This role requires excellent communication, strong organizational skills, and an engaging demeanor. Responsibilities include welcoming customers, coordinating showroom appointments, and maintaining a professional environment. You will be...
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City of Melbourne, Österreich Melbourne Racing Club VollzeitA prestigious sports and events organization in Melbourne is seeking a Sales Coordinator to enhance client experiences and support team operations. The role entails preparing proposals, maintaining client records, and coordinating race day logistics. Ideal candidates will have 1-3 years of sales coordination experience, strong organizational skills, and...
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Marketing and Client Experience Coordinator
vor 2 Wochen
Melbourne, Österreich DPV Health VollzeitMarketing and Client Experience Coordinator Join to apply for the Marketing and Client Experience Coordinator role at DPV Health Marketing and Client Experience Coordinator 3 days ago Be among the first 25 applicants Join to apply for the Marketing and Client Experience Coordinator role at DPV Health Marketing and Client Experience Coordinator Join a leading...
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Coordinator, Client Experience
Vor 3 Tagen
City of Brisbane, Österreich University Of Queensland VollzeitCoordinator, Client Experience – Location: Herston Campus, Dutton Park, Gatton Campus, St Lucia Campus – Type: Full time – Posted on: 2 Days Ago. Job requisition id: R- Overview This is a full‑time fixed‑term position through to July. Salary range $93,491 – $100,296 (HEW 6) plus a generous super allowance up to 17 %. Lead and manage a diverse...
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NDIS Support Coordinator — Remote
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City of Brisbane, Österreich NDIS Support Coordinator. Permanent VollzeitA national social purpose organization is seeking an NDIS Support Coordinator to assist participants in implementing their support services. The role involves building relationships with clients and ensuring effective support delivery while monitoring NDIS plans. Ideal candidates will have experience in support coordination, excellent communication skills,...
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Post-Completion Coordinator: Client Experience
vor 3 Wochen
City of Melbourne, Österreich Mirvac VollzeitA leading construction company in Melbourne is seeking a Post Completion Coordinator to assist in daily operations related to warranty and maintenance queries. This position involves providing administrative support, managing client communication, and ensuring efficient completion of post-handover activities. The ideal candidate has experience in residential...
