Operational Support Officer

Join to apply for the Operational Support Officer role at City of Parramatta . Job Description The City of Parramatta is undergoing unprecedented change and transformation as it grows into a Global City. The intensity of growth and investment presents a once‑in‑a‑generation opportunity for Council, partners, and the community to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable. About the Role We are seeking an Operational Support Officer to join our Fleet & Depot Operations team at Rydalmere. This role provides essential administrative and customer service support to ensure the smooth day‑to‑day running of the Operations Centre. Responsibilities Provide administrative support to managers and operational staff Manage records in OneCouncil, including monitoring, assigning, updating and closing requests Prepare documents such as correspondence, meeting minutes and memos Conduct workplace and safety inductions for new employees Complete timecard registrations for new staff Act as first point of contact for internal and external customer enquiries Manage office supplies, stationery and servicing of equipment Maintain staff kitchen facilities and amenities Support the Local Emergency Management Officer (LEMO) with administration tasks Contribute to continuous improvement initiatives within the unit About You We are looking for a proactive and organised team player with strong communication skills and a customer‑focused mindset. Requirements Certificate III in Business/Administration or equivalent experience Previous experience in a similar operational support role Background in customer‑focused, service‑driven organisations Proficiency in Microsoft Office (Word, Excel, Teams, PowerPoint) Experience using OneCouncil applications Strong written and verbal communication skills Ability to prioritise tasks and meet deadlines under pressure Collaborative approach to working within a multi‑disciplinary team Willingness to undergo a criminal history records check What’s On Offer Permanent Full Time – Morning Schedule 7:30 am – 3:00 pm We offer an attractive remuneration ranging from $78,199.90 to $86,118.28 plus 12 % superannuation. Benefits Free & on‑site parking & gym 14 weeks paid parental leave Access to Long Service Leave after 5 years Significant leave benefits (up to 12 days flexi‑time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year) Learning and development opportunities Health and wellbeing programmes (Fitness Passport, flu shots, etc.) Want to Know More? Further information regarding the requirements of this role can be found in the attached Position Description. Review our Values Flyer which outlines Council’s core values and behaviours. Alternatively, for a confidential discussion please contact Melinda Ta via email: . How to Apply Candidates must apply online. Applications close 9 pm, Wednesday, 3 December 2025 and will not be accepted through any other medium. Other Information The City of Parramatta supports a drug and alcohol‑free working environment and employees may be subject to random testing as a result. The City of Parramatta is committed to creating a diverse and inclusive workplace and invites candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier‑free recruitment process and supportive workplace. Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position. #J-18808-Ljbffr