Operational Support Officer

Join to apply for the Operational Support Officer role at SSI About Role This newly created Operational Support Officer Role in our Client and Community Connections Team will provide high quality operational and administrative services to support the Head of Client and Community Connection, and their respective leadership teams. This position will also support settlement, youth, community connections, community Hubs and related early years contracts. About You You will have a demonstrated track record in either Personal Assistant or Executive Assistant roles across commercial, NFP or government organisations. You will have a passion for detail, organisation skills and demonstrated ability to work in a fast-paced environment. Key Responsibilities Anticipate, organise, and coordinate workflow through expert diary and email management. Prepare and manage all correspondence, meeting documentation, and minutes. Coordinate media and speaking engagements, manage enquiries and invitations, and collaborate with Marketing & Communications to evaluate and prioritise opportunities. Draft and prepare correspondence, high‑level reports, speeches, and PowerPoint presentations; conduct research to support meetings and public engagements. Arrange and manage travel, accommodation, expenses, filing systems, and administrative needs. Attend key meetings and progress reviews; track action items and execute tasks on behalf of senior leaders where appropriate. Develop and maintain a strong understanding of SSI’s operations, processes, and people to ensure aligned and effective support. Maintain and enhance administrative practices, systems, and procedures to improve efficiency and service delivery. Manage multiple projects through to completion using sound project management principles to meet stakeholder expectations and deadlines. Work constructively and collaboratively in alignment with SSI’s values and comply with all organisational policies and statutory obligations, including WHS, child protection, and EEO requirements. Participate in regular performance reviews and work in accordance with an individual work plan. Key Skills and Experiences Essential Criteria Demonstrated experience in partnering with senior leaders to ensure all needs are anticipated and met. Previous experience in providing support to Senior Leadership team members. Strong organisational skills with the ability to take ownership and accountability for deliverables. Demonstrated ability to coordinate, plan proactively and streamline processes. Meticulous attention to detail and high‑level problem‑solving skills. Proven high‑level interpersonal skills with the ability to consult, liaise and negotiate effectively with multiple stakeholders in a diverse environment. The ability to adapt quickly to changing internal and external organisational environment and translate this into appropriate actions and responses. Technology and Digital Proficiency including using MS office. Strong written and verbal communication skills. Ability to work independently and collaboratively in a team environment. Strong problem‑solving and decision‑making abilities. A highly resourceful team‑player, comfortable working in a fast‑paced environment, sometimes under pressure, while remaining flexible, proactive, and efficient. You will be a champion in supporting a respectful, non‑judgmental, inclusive culture that promotes and upholds human rights and maintains an environment of trust, transparency, and accountability. This is a great opportunity to join a leading, values driven organisation and an inclusive, supportive team. About Us Settlement Services International (SSI Group) is a community‑based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally. Benefits Salary packaging options to receive up to $15,900 of your salary tax‑free meaning more take‑home pay Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9‑day fortnight; Access to in‑house training and learning opportunities for professional development and growth. Access to our inhouse wellbeing programs Recruitment Process SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. Diversity Commitment SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability. People with a disability are strongly encouraged to apply (reasonable adjustments are available) To Apply If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. Applications close 15 December If you would like more information on the recruitment process, please contact the talent acquisition team at or Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience. #J-18808-Ljbffr