Senior Credit

vor 3 Wochen

Council of the City of Sydney, Österreich Sharp & Carter Vollzeit

Senior Credit & Customer Service Officer - 2IC Join to apply for the Senior Credit & Customer Service Officer - 2IC role at Sharp & Carter About the Company Join a stable and collaborative business with strong employee tenure and a supportive team culture. Based in Homebush, the company offers onsite parking, close proximity to public transport and clear pathways for development. About the Role This is a newly created position where you will look after a national customer portfolio and work closely with the National Customer Service & Collections Manager as their 2IC. The work is quite varied, so you will be across everything from customer enquiries and complaints, to investigating invoice issues, reviewing debtor activity, running reports and helping improve internal processes. You will also provide training and mentorship to the team of 13. What You’ll Be Doing Managing national customer accounts and supporting credit control activity Handling general enquiries and more complex customer issues Looking into invoicing problems and working to resolve them Reporting, data analysis and contributing to process improvements Supporting the Manager with team oversight, mentoring and ad hoc projects What We’re Looking For Strong tenure in previous roles Comfortable in a high-volume environment Good commercial judgment and ability to work with different stakeholders Strong communication skills Experience using D365 or another CRM system is highly regarded Confident using Excel (V-Lookups, H-Lookups, pivot tables, formulas, reconciliations) Benefits Hybrid working – 3 days in the office & 2 from home Onsite parking – accessible by public transport Newly refurbished office spaces Great team culture with strong tenure Clear opportunity to grow and develop Competitive salary How to Apply To apply, please click the relevant link and submit your resume. Sharp & Carter often have a range of positions available that may not yet be advertised. If you feel this opportunity is interesting yet not quite right, we recommend still putting in an application via the link below, that way we can contact you to find out more about your career goals and aspirations, and we will ensure you stay updated and aware of exciting new vacancies in the market. Location: Sydney, South Wales, Australia #J-18808-Ljbffr

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