Registrar - Consumer and Commercial Division - NSW Civil and Administrative Tribunal
vor 2 Wochen
Registrar – Consumer and Commercial Division – NSW Civil and Administrative Tribunal NSW Department of Communities and Justice Location: Negotiable – may be based at any NCAT Consumer and Commercial Division Registry (Sydney CBD, Penrith, Liverpool, Tamworth, Newcastle and Wollongong) Salary: $149,739pa to $173,174pa – plus super and annual leave loading Employment type: Ongoing full‑time (2 roles available) What you’ll do The Registrar will oversee day‑to‑day operations of the Division, support Tribunal Members, and ensure delivery of high‑quality, timely and accessible dispute resolution services. Key duties include: Collaborate to deliver efficient, consistent, high‑quality services across the Division, promoting alignment in processes and shared accountability for outcomes. Manage case management, scheduling, listing, and file management functions. Provide day‑to‑day support to customers and Tribunal Members. Lead and manage staff, oversee infrastructure needs and act as escalation point for complex queries. Oversee the Division’s digital space, engage stakeholders, and manage the Division’s budget. Conduct quasi‑judicial functions in accordance with legislation. What we’re looking for Team players who thrive in collaborative environments, adapt to changing priorities and drive results. Capacity to develop and maintain effective relationships with stakeholders, including judiciary, government agencies, community groups and tribunal users. Ability to identify and implement opportunities for continuous improvement, including data collection and analysis to improve resource efficiency and achieve performance targets. Expertise in providing advice to executive leadership on complex legal issues that impact the Registry and service delivery. Experience in tribunal or court environment (useful but not essential). Capacity to work in an environment that may involve exposure to psychosocial hazards. How to apply To apply, attach an up‑to‑date résumé (max 5 pages) and a cover letter (max 3 pages) answering the following: Provide an example of how you have led or influenced collaborative efforts across teams or stakeholders to deliver exceptional customer service outcomes, describe the strategies employed, how you managed competing priorities, and the impact of your approach. The cover letter should specify the position you are applying for and explain how your skills, experience, and achievements align with the role. Applications close at 11.59pm AEDST – Sunday, 30 November 2025. For more information or to request recruitment adjustments, contact Renita Best (02 9307 6827, ). For recruitment adjustments, call Dean (02 9765 3526) or email the recruiter. Benefits A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities Health & Wellbeing and Employee Assistance Programs Our commitment to diversity We actively recruit people with disabilities, Aboriginal and Torres Strait Islander peoples, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. #J-18808-Ljbffr
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