Customer Support Representative

vor 2 Wochen

Council of the City of Sydney, Österreich Humanitix Vollzeit

Customer Support Representative (Sydney, Australia | Onsite) Full‑time | Sydney, The Rocks (Onsite; 1 day WFH) Long‑term working rights in Australia required. What You’ll Do Be the go‑to problem‑solver for event organisers and guests across email, chat, phone & video. Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity. Collaborate with product & engineering to surface bugs, trends, and feature ideas. Create and update help‑centre articles and FAQs to make life easier for users. Represent the Humanitix voice – kind, human, helpful, and a little weird (in the best way). Help build a fun, inclusive team culture where everyone can be themselves. About You 1+ year of customer‑facing experience (support, success, or similar). Tech‑savvy instincts – quick to learn new tools & troubleshoot issues. Excellent written & verbal communication – you make complex things simple. Calm under pressure, patient, and able to de‑escalate tricky situations. Curious, proactive, and collaborative – a genuine people person. Bonus: experience with SaaS or ticketing platforms, or tools like Zendesk, HubSpot, or Intercom (not required). Why You’ll Love Working Here Competitive salary – A$65–70K + Super + tax‑effective salary packaging*. Office in The Rocks, Sydney. Regular team events, retreats & our legendary Vibe Tribe socials (wine nights, swims, DJ parties, dress‑ups & more). Salary‑equivalent for the same after‑tax income would be approximately $73,700–78,700 at a normal business. Our Values Show up – Go all‑in for our customers & each other because we care. Be bold – Think independently, take smart risks, share ideas. Keep it weird – Bring your authentic self – shoes optional. ‘The world is not f*cked’ – Choose optimism, create progress, be humane. This is our second home – We look after each other and take pride in the place we build together. Ready to Apply? Why this role excites you What impact means to you What makes you you (we love weird) Include your pronouns & any accessibility needs for the interview process. Seniority Level Entry level Employment Type Full‑time Industries Software Development *Note as a registered PBI Charity Humanitix staff benefit from tax concessions. #J-18808-Ljbffr

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