Cloud Value Specialist

Role Title : Cloud Value Specialist Overview Salesforce is seeking a Cloud Value Specialist to transform customer success outcomes into quantified value stories that accelerate specialist cloud sales cycles and drive deal progression. This role turns post-implementation use cases into repeatable, measurable proof points that help sellers close deals faster. You will work closely with Sales, Solution Engineering, Customer Success, and other cross-functional teams to discover, quantify, and scale customer value stories that demonstrate Salesforce platform value across single and multi-cloud solutions. Role Description This Cloud Value Specialist role will focus primarily in these areas: Customer Value Story Development Conduct post-implementation customer discovery to identify business outcomes, use cases, and quantifiable business value achieved on the Salesforce platform Transform customer outcomes into compelling value stories mapped to cloud solutions, sales plays, industries, and personas Create both qualitative narratives and quantitative value assets that can be used across the sales cycle Manage the end-to-end customer value story process from identification through publication and scaling Sales & Deal Support Provide support during the pre-sales deal cycle for targeted opportunities, proposals and RFPs requiring customer proof points Assist with executive briefings and provide inputs into external case studies and references Conduct deal coaching and enablement sessions on value stories and benefit realisation Innovation, Impact & Scaling Build frameworks and reusable templates to accelerate story production, drive repeatability and standardisation Build and maintain a customer value story repository that is searchable and accessible by sales teams to support deal progression Track metrics on story production, field adoption, and revenue impact Innovate through AI and automation to help sellers discover and deploy relevant stories quickly Required Core Skills & Experience Demonstrated experience in Customer Advocacy, Strategy Consulting, Sales Operations or other analytical roles Experience creating compelling value story artifacts for internal and external audiences Excellent research and discovery skills to extract insights from customer conversations and data Experience identifying and quantifying business benefits (revenue growth, cost reduction, efficiency improvements, risk mitigation) Experience working on Salesforce clouds and articulating platform value Familiarity with multi-cloud platform capabilities Strategic thinking with attention to detail in execution Communication & Collaboration Exceptional written and verbal communication skills with ability to tailor messaging to different audiences Strong cross-functional collaboration skills across Sales, Solution Engineering, Customer Success, and Marketing teams Preferred Qualifications Experience in a sales or pre-sales environment supporting deal progression Knowledge of SaaS business models and cloud technology solutions Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality and strive to create an inclusive workplace free from discrimination. Know your rights: workplace discrimination is illegal. All employees and potential employees are assessed on merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, wherever they are in their Salesforce employment journey. Recruiting, hiring, and promotion decisions are fair and based on merit, and the same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr