Tech Customer Success Manager
vor 4 Wochen
Join to apply for the Tech Customer Success Manager role at monday.com Get AI-powered advice on this job and more exclusive features. Job Description This is a unique opportunity to join a new and innovative team within the Tech Touch organization, where you'll help shape the future of how we drive growth and retention at scale. The Tech CS team delivers strategic expertise to help customers grow, retain, and scale with monday.com. Our AI‑driven infrastructure ensures we engage the right client at the right time for maximum impact. As a Tech CSM, you’ll play a key role in this mission. Tech CSMs work across multiple customer motions, applying deep product knowledge and success strategies, whether in 1:1 engagements for high‑impact goals or by running 1:many programs to influence target segments. We focus on supporting accounts without a dedicated CSM by partnering with Sales and leveraging best practices, high technology, and robust customer data to identify and deliver measurable value through more advanced use of monday.com. We're redefining proactive customer engagement through a blend of AI‑powered insights, human connection, and rapid consultation, and we're looking for curious, adaptable, and customer‑obsessed individuals to help us lead the way. Our team is growing, and we’re hiring a Tech CSM to support, retain, and grow customers by leading initiatives and collaborating with cross‑functional stakeholders. Part coach, consultant, and product expert, our Tech CSMs are passionate about helping customers enhance collaboration and drive long‑term success with monday.com. Responsibilities Support Sales on‑demand by quickly responding to risk and growth opportunities. This role requires the ability to build trust and leave a strong impression quickly, often within a few sessions, before moving on to support the next account. This role requires a proactive approach, identifying customer signals and escalating to Sales before further action occurs. Define and help customers achieve key business goals in short, high‑impact engagements. Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth. Take part in and occasionally lead digital engagement initiatives such as CS Office Hours, webinars, or targeted campaigns. Contribute to team enablement and knowledge by sharing best practices, success stories, and scalable approaches. Represent the voice of the customer and influence the product development roadmap. Collaborate closely with Sales to ensure a seamless customer journey, acting as a trusted advisor during key account touch points. Requirements 1‑2+ years of B2B customer success, or customer‑facing experience working with accounts of various sizes. Proven ability to switch context quickly and manage multiple accounts at different lifecycle stages simultaneously. Comfortable working in a fast‑paced environment and delivering impact through short‑term, high‑value engagements. Strong collaboration skills and experience working cross‑functionally, especially with Sales teams. Proactive mindset. Able to identify signals and initiate value‑driven conversations quickly. Superb written and verbal communication skills. Positive attitude, solution‑oriented, with strong self‑management and organisational skills. Ability to take initiative and adapt. Strong customer‑facing and presentation skills. BA or BS degree. #J-18808-Ljbffr
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Tech Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich monday.com VollzeitThis is a unique opportunity to join a new and innovative team within the Tech Touch organization, where you'll help shape the future of how we drive growth and retention at scale. The Tech CS team delivers strategic expertise to help customers grow, retain, and scale with monday.com. Our AI-driven infrastructure ensures we engage the right client at the...
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Education Tech Customer Success Manager
Vor 6 Tagen
Council of the City of Sydney, Österreich Atomi VollzeitA leading educational technology company is seeking a Customer Success Manager to manage a large portfolio of small schools in NSW and QLD. This role focuses on customer engagement through tech-led onboarding and a clear renewal process. Ideal candidates will possess strong communication skills, attention to detail, and experience with automation tools. The...
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Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich 4Twenty Consulting VollzeitBase pay range A$120,000.00/yr - A$135,000.00/yr Customer Success Manager We’re hiring a Customer Success Manager for our SaaS analytics and Mar-Tech solution. The role involves managing 30‑45 key accounts, driving retention and reducing churn, and identifying growth opportunities. Some of our customers include JBhifi, Westpac, Samsung, RedBallon, Glue...
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Customer Success Manager
vor 3 Wochen
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Spin Personnel VollzeitOverview We’re looking for a driven Customer Success Manager with experience in the HR sector to join our growing client, a fintech start-up providing HR solutions across Australia. You’ll work with enterprise level clients across new customer implementations (non-technical) as well as maximising usage across an existing client base. This is a hands-on...
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Strategic Customer Success Manager
vor 3 Wochen
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Customer Success Manager
vor 1 Woche
Council of the City of Sydney, Österreich Prometheus Group VollzeitGet AI-powered advice on this job and more exclusive features. Prometheus Group is built on a culture of self-starters, accountability, and results. For more than a decade, our team has proudly served the Asia Pacific market, building a loyal customer base across energy, utilities, mining, manufacturing, and other asset-intensive industries. Our software...
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Nurse Startup All Rounder
vor 4 Wochen
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Customer Success Manager
vor 4 Wochen
Council of the City of Sydney, Österreich N-able Technologies Ltd. VollzeitIT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. As a key member of our...
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich N-able VollzeitOverview Join to apply for the Customer Success Manager role at N-able . As a key member of our Customer Success team, the Customer Success Manager (CSM) is the primary relationship owner between N-able and our customers and partners. Drawing on your account management expertise, customer service acumen, and industry knowledge, you will ensure customers...
