Front Office Receptionist | Guest Service Agent

About the Opportunity Are you passionate about hospitality and thrive in a dynamic, guest-focused environment? An exciting opportunity has arisen for a Front Office Receptionist/Guest Service Agent, to join our rooms division team. As a valued team member, you’ll be the first point of contact for our guests — providing warm welcomes, handling enquiries, and delivering exceptional service that reflects the RACV service standards. Full availability and flexibility is required to work a rotating roster on various shifts between 6am-11pm, inclusive of evenings, weekends & public holidays. Eg shift times, 6.30am-2.30pm & 2.30pm-10.30pm. Responsibilities Assist guests to check in/out, confirm and process reservations, complete pre-arrival checks, follow up late arrivals, changes or cancellations, monitor room blockings, report pick up, VIP & upgrades Maintain an up-to-date knowledge on resort services, accommodation rates, amenities, promotions, availability, pricing and policies Interact with guests and groups on the phone, email and online booking systems, creating accommodation and restaurant reservations, IRD orders, housekeeping requests and enquiries Tailor the guest experience to generate revenue through upselling, cross selling, repeat business and promoting inhouse services Maintain accurate records and booking systems including PMS Opera, Micros and SevenRooms and process payments, receipt and record all monies Collaborate with teams including housekeeping, kitchen and food & beverage to communicate guest needs and special requests What you'll need to be successful Full availability and flexibility are required to work various shifts between 6am-12am, on a weekly rotating roster, inclusive of evenings, weekends & public holidays Previous experience in front office, reservations or customer service role in a 4-5 star hotel/resort environment Excellent communication and interpersonal skills with a professional phone manner Proficient administration skills in software programs such as MS Office, with PMS Opera, desirable Be proactive in a fast-paced environment and prioritise the workload to handle multiple tasks & enquiries simultaneously Excellent time management, attention to detail and ability to problem solve Demonstrate a friendly professional manner, positive attitude, work well in a team environment and are committed to providing guests with service excellence Excellent personal presentation Hold or be eligible to obtain a Qld Working with Children Check Blue Card We are Offering Casual - competitive hourly rate + penalties evenings, weekends & public holidays Generous employee benefits & discounts on RACV products & 10 resorts Employee of the month awards & recognition programs + healthy team culture Training, development and career progression opportunities Laundered uniform Complimentary parking onsite Application process You can learn more about the RACV at Applicants will be required to complete an initial 20-minute AI online chat interview. Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check. Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required. At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. Submit your CV via the link below. #J-18808-Ljbffr