Technical Account Manager APAC
Vor 7 Tagen
About the Team About the Role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM you will act as a fractional strategic advisor guiding customers through workflow optimization driving AI-powered adoption and embedding Miro into their innovation operating models to secure long‑term value and partnership. TAMs are key players in evolving how the worlds most innovative companies Discover Define and Deliver new products and services. Operating with a high degree of autonomy you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers. What youll do Workflow Optimization Guide customers in designing and evolving workflows across the DiscoverDefineDeliver innovation lifecycle. Recommend integration strategies and automation opportunities that drive alignment speed and business value. Provide guidance on embedding Miro into the customers existing systems and ways of working. Technology Optimization Monitor platform health engagement usage patterns and feature adoption. Deliver proactive insight‑driven recommendations to deepen adoption of Miro's core and emerging AI capabilities. Assess the customers technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms. Change Management & Scaling Equip internal champions with strategies to scale adoption across departments, regions, and teams. Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale. Navigate organizational change to help Miro become a strategic pillar in innovation initiatives. Strategic Alignment & Continuous Improvement Collaborate with Customer Success Managers to co‑facilitate impactful Quarterly Business Reviews (QBRs) showcasing progress against business goals and demonstrating tangible ROI. You will provide robust adoption reporting and business outcome analytics influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities. Provide adoption reporting and business outcome analytics to inform ongoing strategy. What youll need 5 years in consulting, technical account management, customer success or similar roles in enterprise SaaS. Strong technical fluency: familiarity with APIs, integrations and enterprise IT ecosystems. Proven ability to lead workflow optimization, platform adoption and change management initiatives. Expertise in platform analytics to drive data‑informed decisions and continuous improvement. Skilled at facilitating executive‑level discussions and cross‑functional workshops. Familiarity with collaboration tooling and product/service development workflows is a plus. Highly proactive strategic thinker with a strong customer outcome orientation capable of operating independently and navigating ambiguity. Willing to travel to customer sites up to 25% Whats in it for you Competitive equity package Private health insurance program Salary continuance insurance and Life insurance coverage Free lunches on in‑hub days with fully stocked snacks and drinks Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team Employment Type Full Time #J-18808-Ljbffr
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Council of the City of Sydney, Österreich Vistar Media VollzeitA global ad tech company in Sydney is seeking a Technical Account Manager to provide crucial technical support for its marketplace offerings in APAC. The role entails troubleshooting various issues and ensuring partner satisfaction through excellent communication and organizational skills. The ideal candidate will have 3-5 years of technical support...
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National Account Manager
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Council of the City of Sydney, Österreich Connect APAC VollzeitConnect APAC is proud to partner with a globally recognised leader known for setting benchmarks in quality and innovation across more than 80 countries. For over 135 years, this organisation has blended craftsmanship with advanced technology to produce tools trusted by professionals and everyday users alike, supported by a reputation for reliability and...
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Council of the City of Sydney, Österreich SharkNinja APAC VollzeitAccounts Receivable and Collections Specialist Join to apply for the Accounts Receivable and Collections Specialist role at SharkNinja APAC Accounts Receivable and Collections Specialist 3 days ago Be among the first 25 applicants Join to apply for the Accounts Receivable and Collections Specialist role at SharkNinja APAC Get AI-powered advice on this job...