Victorian Operations Manager

vor 11 Stunden

City of Melbourne, Österreich State Transport Vollzeit

Victorian Operations Manager – Lead a High-Performing Transport Team State Transport & Warehousing is continuing our strong growth across Victoria and nationally. As we expand, we’re seeking a Victorian Operations Manager to lead our day to day transport operations and drive excellence across fleet control, customer service, and our subcontractor driver network. This is a senior leadership opportunity for someone who thrives in a fast-paced environment, builds capability in their team, and delivers exceptional outcomes for customers. About the Role As our Victorian Operations Manager, you will: Lead, coach, and support a team of Fleet Controllers, Customer Service staff, and Subcontractor Drivers to deliver high quality service every day. Oversee the end to end coordination of all transport activities, ensuring safe, efficient, and on time delivery performance. Drive accountability, workflow efficiency, and strong communication across the operations floor. Build a positive, high performance culture focused on teamwork, accuracy, customer care, and continuous improvement. Strengthen customer relationships through proactive communication, issue resolution, and service excellence. Partner closely with the senior leadership team to improve processes, implement new systems, and support business growth initiatives. Ensure compliance with all OH&S and NHVR requirements, promoting a safe, well managed operational environment. Monitor service levels, fleet utilisation, and KPI performance to identify opportunities for improvement. What We're Looking For Proven leadership experience within taxi trucks, transport, or logistics operations. Strong people‑management capability with a track record of building high performing teams. Deep understanding of Melbourne metro transport, fleet allocations, and subcontractor driver management. Previous experience in taxi trucks or general transport is highly valued. Exceptional communication skills with the ability to influence, coach, and maintain calm under pressure. A proactive, can do attitude and the ability to thrive in a fast paced environment. Excellent attention to detail and organizational skills. Knowledge of Hub Systems or other freight management software is advantageous. A commitment to safety, compliance, and delivering outstanding customer service. Ready to Take the Next Step? If you're looking to advance your career in transport, apply now via Seek and take the next step in your journey with State Transport and Warehousing. We offer a rewarding, fast paced work environment where your contributions are valued. #J-18808-Ljbffr

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