Customer Success Manager Australia

vor 4 Wochen

Council of the City of Sydney, Österreich PERGOLUX Vollzeit

About PERGOLUX PERGOLUX is a rapidly growing e‑commerce company in the Home & Garden sector that designs, manufactures and sells pergolas. Founded in Norway, the company operates in more than 15 countries across Europe, Australia, North America and South America. We are passionate about outdoor living products and offer a dedicated environment with amazing colleagues. What You’ll Do Serve as the primary contact for technical requests between Product Development and Customer Service. Act as the liaison between Customer Service, Logistics, and the Warehouse, ensuring smooth operations. Prioritise orders for both Customer Service and Marketing to meet business needs. Be the contact person for installation partners. Handle second‑level escalations with efficiency and professionalism. Process and handle refund requests promptly. Organise and lead weekly Customer Service meetings. Provide 1‑on‑1 support for challenging customer success cases. Conduct onboarding and product information training for new team members. Manage all payment disputes, ensuring they are resolved and customer satisfaction is achieved. What We’re Looking For 2–3 years of experience in a similar role, demonstrating proficiency in customer success management. Excellent communication and interpersonal skills in English. Highly organised and structured with strong time‑management abilities. Strong technical understanding with a solution‑oriented mindset. Proficient in complaint management and conflict resolution. Exceptional customer service skills with the ability to build and maintain strong customer relationships. Empathy and active listening skills to understand customer needs. Analytical and problem‑solving abilities to address customer issues effectively. Proactive and self‑motivated attitude with adaptability in a dynamic environment. Proficiency with customer relationship management (CRM) software and familiarity with customer journey mapping. Experience in account management, upselling, and product onboarding and training. What We Offer International collaboration: Work closely with cross‑functional teams across the globe. Professional development: Continuous learning and development opportunities. Significant impact: Your work will directly contribute to the brand’s growth and visibility. Dynamic team culture with supportive colleagues. Comprehensive vacation policy: Start with 27 days (excluding public bank holidays), one additional day per year of service up to 30 days. Hybrid working: 80% on‑site / 20% remote. Team events to foster connection and fun. Free snacks and drinks available in the office. Location & Employment Location: Sydney, New South Wales, Australia Employment type: Full‑time, Entry level Salary: A$110,000.00 – A$125,000.00 per annum We look forward to receiving your application and resume. #J-18808-Ljbffr

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