Account Coordinator

COMPANY VALUES | Have a Crack | Nothing But the Best | Back Yourself | Don't be a Dickhead EMAIL PURPOSE OF THE ROLE Woofys is in growth-mode. We are a brand experience company, helping businesses create memorable and impactful IRL brand activations. We work with leading names in fashion, automotive, retail, and beauty, delivering innovative creative solutions that drive engagement and bring brands to life. Our events are only as strong as the people behind them - and this role is pivotal. As Account Coordinator, your role is to assist the Account Managers in managing client communications and delivery. You represent Woofys’ service, creativity, and professionalism at every stage. Your focus: managing deadlines, exceptional client care, flawless attention to detail, and driving event conversions and repeat business. KEY RESPONSIBILITIES Client Management & Enquiries Respond to all new enquiries within 24 hours, providing clear and engaging communication. Qualify leads effectively and quickly, to ensure greater chance of conversion from enquiry to confirmed booking. Maintain CRM accuracy with 100% of internal and client interactions and event information logged and tracked. Quoting & Booking Support Account Managers to prepare tailored event quotes within 2 business days of receiving enquiries. Clearly communicate the Woofys offering, presenting upsell opportunities on most proposals. Event Coordination Assist Account Managers to manage all event logistics: scheduling, supplier coordination, invoicing, and internal communication. Aim for zero error rate on confirmed event details and documentation. Ensure adherence to project deadlines and operational handovers. Client Experience & Delivery Ensure each event meets or exceeds client expectations, targeting a high client satisfaction rating (via post-event surveys or feedback). Contribute to seamless event execution and post-event wrap-up, ensuring all follow-up actions within a timely manner. Business Growth & Relationships Drive repeat business with existing clients. Develop and nurture new relationships, achieving new leads through proactive outreach. SKILLS & EXPERIENCE Experience in account coordination, events, or sales with a proven record of client management and event delivery. Exceptional written and verbal communication skills - articulate, polished, and professional. Strong attention to detail, organisational excellence, and ability to manage multiple deadlines and projects simultaneously. Strategic, solutions-driven thinker with the ability to anticipate client needs and problem-solve on the spot. Energetic, team-oriented, and motivated by achieving targets and delivering premium experiences. PERFORMANCE GOALS Data Accuracy: Ensure that all CRM and event records are maintained with 100% accuracy at all times. Task Completion Rate: Ensure adherence to project deadlines and operational handovers. Task Attention to Detail: Aim for zero error rate on confirmed event details and documentation. Ensure utmost attention to detail is maintained for both internal and external comms. Client Response Time: Respond to all client enquiries within 48 hours of initial contact to maintain strong communication and service standards. Revenue Growth: Work towards achieving the monthly sales targets as set quarterly in collaboration with Account Manager. Satisfaction: Maintain a high internal and client feedback rating, demonstrating consistently excellent service and event delivery. Seniority level Entry level Employment type Full-time Job function Sales and Business Development Events Services Referrals increase your chances of interviewing at Woofys Group by 2x Get notified about new Account Coordinator jobs in Sydney, New South Wales, Australia . Sydney, New South Wales, Australia 1 day ago #J-18808-Ljbffr