E-Commerce Dispatch 2IC

At Your Solution Compounding Pharmacy, we don’t just make medicine.....We solve problems others can’t. When a patient needs something unique, discontinued, difficult-to-source, or precisely personalised, we deliver a tailored solution. Our pharmacists, technicians, and operational teams work together to ensure every product is crafted and dispatched with accuracy, care, and pride. We are growing — and that growth needs strong leaders. The Opportunity As an E-Commerce Dispatch 2IC, you will be the right-hand support to our E-Commerce Dispatch Manager. You will assist in leading a high-performing team with seamless fulfillment, dispatch, and delivery of online orders. Your primary responsibility is to ensure orders are checked, packed, and shipped accurately and on time while driving efficiency and meeting key performance indicators (KPIs). You will also assist in managing warehouse staff, coordinate logistics, and optimise workflow to maintain an effective, high-performing dispatch operation. Key Responsibilities Leadership & Operational Support Work closely with the Dispatch Manager to run daily dispatch operations. Step up and lead the team when the manager is unavailable. Allocate workflow, prioritise urgent orders, and keep the floor running smoothly. Supporting and guiding the team Team Support & Development Train new and existing dispatch team members. Provide guidance, support, and calm direction during busy periods. Help create a positive, accountable, supportive team culture. Process, pick, pack, and dispatch orders with precision and care. Maintain KPI targets while never compromising quality. Ensure documentation, labelling, and courier handover are completed accurately and on time. Inventory Awareness & Coordination Assist with cycle counts and stock control. Communicate shortages, discrepancies, or issues clearly and promptly. Work collaboratively with Inventory Control to maintain stock flow efficiency. Safety & Compliance Follow all WHS guidance and lead by example. Keep the workspace organised, safe, and clean. Promote safe manual handling and correct equipment use. This is a role for someone who likes ownership, pace, and leadership through action. What You Bring 2+ years experience in dispatch, warehousing, or logistics. Process-driven mindset with a passion for optimising operations and meeting KPIs. Proven ability to solve problems quickly and effectively under pressure. Confident working in a fast-paced environment. Reliable, steady under pressure, and proactive. Comfortable guiding or supporting others on the floor. Can lift up to 20kg and perform ongoing manual handling High attention to detail and commitment to accuracy and efficiency. Proficiency in WMS, ERP systems, and e-commerce platforms. A team-oriented approach with excellent communication and coordination skills. Forklift License (or willing to obtain one). Our Core Values We live and breathe these values, and every team member actively demonstrates and adheres to them: Customer First: We go above and beyond to serve the customer. Empathy: We seek to understand and share the feelings of others. Growth-Oriented: We focus on continuous self-improvement to show up as our best selves. Teamwork & Respect: We encourage teamwork and respect one another. Accountability: We keep ourselves and each other accountable for our goals and actions to serve more people and make a bigger impact. Integrity: We do all things with integrity, honesty, and respect. Why Join Us? Supportive leadership team that actually listens. Clear development pathways and growth opportunities. A culture that values people, not just output. You’ll never be “just a number” here — you’ll be part of a mission that matters. How to Apply If you are ready to bring structure, energy, and a sense of humour to our team, we would love to hear from you. Send us your CV and a short cover letter– and don’t be shy about letting your positive energy show. That’s what makes you stand out. #J-18808-Ljbffr